Technical Service Specialist (Auto/Heavy Equipment)

Responsibilities Answer inbound customer calls, respond to emails, or respond to request for service to diagnosis and provide troubleshooting assistance to resolve product related issues by utilizing company databases, customer information, and collaboration with other departments. Record appropriate call details and actions in Customer Relations Management (CRM) system. Conduct follow-up calls to assigned customers to ensure support action provided resolved related issue and elevate unresolved issues to service management team. Lead and review CRM information for the inside service team and yourself, provide guidance and answer questions by dealers, customers and inside service in evaluating if product repairs and/or issues are covered under products warranty policy or should be considered for a good will or policy adjustment. Provide updated communications to dealers and customers concerning status of repairs. With direction/assistance from Service Manager and/or TSS peer group, lead diagnostic efforts as necessary at dealer locations. Educate customer and dealer personnel on new equipment startups. Identify potential mechanical, electrical, pneumatic and/or hydraulic issues with existing equipment, document recommended changes and submit to service manager and product service specialist for review. Learn new products/vehicles and become the Service Specialist for designated products. Visit and install units with dealers and customers. Cross train dealers and inside service. As assigned, participate in the 24-hour rotating support team and provide technical assistance or service after-hours and weekends. Provide input and review of technical data, parts bulletin, technical data sheets and other training related materials and notify customers as appropriate. Maintain accurate and timely records in CRM system to ensure necessary information is accurately recorded. Make necessary travel arrangement for field service visits and coordinate necessary equipment and parts needed to successfully complete assigned tasks. Perform other related duties, assignments or special projects as needed. Position Requirements Associates degree in Automotive repair preferred, bachelor’s degree a plus. ASE Master Truck Technician preferred. 5 years’ experience in vehicle/equipment service and repair with a combination of mechanical, electrical, controls and hydraulics ideal. CDL license preferred; Ability to obtain CDL license required. Combination of education and field experience will be considered. At least three (3) years diagnosis and repair experience in three (3) or more of the following systems: Mechanical, Electrical, Pneumatic, Hydraulic and Hydrostatic is required. Ability to read and interpret schematics and mechanical drawings. Demonstrated strong verbal and written communication skills. Ability to operate a variety of hand tools to assist in the repair process. Ability to travel up to 20% of the time. Proficiency in MS Office products (Outlook, Word, Excel, PowerPoint, etc.) and video photography. Anticipated Salary Range $60,841 - $104,300 Benefits Of Employment In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace. About Us Sold and serviced through a network of more than 100 dealer locations worldwide, Elgin Sweeper products are the sweepers of choice for a variety of general street maintenance, special industrial and airport applications. With more than 100 years of experience, Elgin Sweeper offers municipalities, contractors and industries the most sweeper options in the country, using the latest sweeping technologies—mechanical, pure vacuum, regenerative air, alternative fuel and waterless dust control. Elgin Sweeper is a subsidiary of Federal Signal Corporation’s Environmental Solutions Group. For more information, visit Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: Equal Opportunity Employment The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at View email address on click.appcast.io. All other applications must be submitted online. #J-18808-Ljbffr