PERS Field Tech/Scheduling Coordinator

About the job

Self-Direct, Inc. is looking for a motivated and adaptable PERS Field Tech / Scheduling Coordinator to join our PERS team. This unique dual role blends office-based coordination with hands-on fieldwork youll manage scheduling and customer communications while also traveling to client homes to install equipment, provide training, and resolve technical issues. If you thrive in a role where no two days are exactly alike, this is the position for you.

Key Responsibilities

Scheduling & Customer Service

Receive, schedule, and coordinate PERS installations, service calls, and discontinuances

Handle incoming customer calls including complaints and concerns; follow up and document all issues

Sign on new customers over the phone and provide phone-based training

Troubleshoot service calls with vendor technical support

Communicate all customer changes and concerns to case managers or natural supports

Field Operations & Technical Services

Perform PERS equipment installations, disconnect pickups, and technical service calls in the field

Thoroughly train clients and household members on all equipment, processes, and paperwork

Troubleshoot equipment issues in the field to expedite resolution

Prepare all field documentation and complete service call and pick-up tickets

Administrative & Inventory Management

Track and maintain PERS equipment inventory; clean and maintain equipment as needed

Prepare PERS installation folders, contracts, and change forms

Maintain accurate filing and departmental records

Review, track, and troubleshoot daily reports promptly, including on-call duties

Qualifications

Education & Experience

B.A. or Associates degree with one (1) year of similar experience preferred; OR

Three (3) years of relevant working experience in a similar role

Skills & Attributes

Ability to exercise good judgment and remain calm in crisis situations

Comfortable working in both office and field environments

Strong attention to detail with excellent organizational, verbal, and written communication skills

Ability to interact effectively with a wide range of people

Capable of managing a variety of tasks and completing each thoroughly and on time

Ability to read and write English fluently

Compensation & Benefits

$45,000 $48,000 per year, depending on experience

Medical, dental, and vision insurance

Paid time off (PTO) and paid holidays

401(k) retirement plan

Ready to make an impact? Apply today!