Senior Account Manager

Job Description

Job Description

Do you thrive on building long-term client relationships, delivering exceptional customer service, and being the trusted partner your customers rely on?

Terra Stoneworks is seeking an experienced  Senior Account Manager to serve as the primary point of contact for our builders, contractors, and homeowners throughout the countertop purchasing process. This is a highly collaborative, on-site role where you'll work alongside the team to ensure every customer receives a seamless experience from quote through installation.

This opportunity is ideal for a seasoned account management professional who enjoys working in a fast-paced office environment, excels at communication, and takes pride in delivering outstanding service. 

Compensation and Benefits: 

• Salary: $75,000 - $85,000

• On-Target Earnings: $100,000+

• Paid Time Off

• Medical

• Dental

• Vision

• Basic Life & AD&D

• Voluntary Life & AD&D

• Short- and Long-Term Disability

• Accident Plan

• Critical Illness Plan

• Hospital Indemnity Plan

• 401(k) with Company Match

• Paid Training

$100,000+ On Target Earnings

• Build and nurture long-term relationships with builders, contractors, and homeowners, ensuring trust and satisfaction at every step.
• Serve as the primary point of contact for clients, providing expert guidance and support throughout the countertop purchasing process.
• Collaborate closely with our team to deliver seamless customer experiences from initial quote to final installation.
• Proactively identify client needs and offer tailored solutions that align with their goals and our capabilities.
• Coordinate with internal departments to ensure timely delivery and installation, maintaining high standards of quality and service.
• Monitor project progress and address any issues promptly, ensuring client expectations are consistently met or exceeded.
• Maintain detailed records of client interactions and transactions, ensuring accuracy and transparency in all communications and reports.

• Experience in account management within the construction industry, with a focus on building materials or related products.
• Proven track record of developing and maintaining strong client relationships, ensuring high levels of satisfaction and loyalty.
• Ability to serve as the primary point of contact for clients, guiding them through complex purchasing processes with clarity and expertise.
• Strong collaboration skills, enabling seamless coordination with internal teams to deliver exceptional service from quote to installation.
• Proactive problem-solving skills, with the ability to identify opportunities for enhancing client satisfaction and addressing concerns promptly.
• Excellent communication skills, both verbal and written, to effectively lead client meetings and gather valuable feedback.
• Experience in developing and implementing strategic account plans that drive growth and maximize value for clients and the company alike.

Terra Stoneworks is the premier provider of natural stone and quartz countertops throughout the Mid-Atlantic and Florida, specializing in turnkey solutions for the nation's largest production home builders, general contractors, local custom builders, and kitchen remodelers.

Our commitment to exceptional customer service, innovative technology, and operational excellence allows us to consistently deliver premium products with industry-leading turnaround times. Using advanced robotics and fully automated production systems, we continue to set the standard for quality, efficiency, and precision in the stone fabrication industry.

If you're looking to join a company that values accountability, teamwork, and continuous improvement, we'd love to hear from you.