Category Manager over Beverages

Holiday Oil

Job Description

Join Our Team

Holiday Oil is seeking a skilled and service-driven Help Desk Team Lead to oversee daily IT support operations and ensure our users receive fast, friendly, and effective technical assistance. This in-office leadership role supports our c-store locations and internal teams while driving improvements in process, technology, and overall user experience.

If you're a proactive problem solver with strong technical acumen and a passion for helping people, this role is a great opportunity to lead a growing team and make a meaningful impact across the organization.

Key Responsibilities

Lead, mentor, and support help desk technicians.
Manage ticket flow, prioritize issues, and maintain SLAs.
Provide hands-on troubleshooting for laptops, printers, networks, and peripherals.
Oversee user onboarding/offboarding and access setup.
Track and report help desk metrics and identify process improvements.
Recommend technology upgrades that improve efficiency and user experience.
Manage equipment purchasing and deployment.
Collaborate on escalated issues and assist with IT projects.

Qualifications

Bachelor's degree in IT/Computer Science or equivalent experience.
Leadership or supervisory experience preferred.
Strong knowledge of computer systems, networks, AD, Intune, DNS, DHCP, and print servers.
Excellent troubleshooting, communication, and customer service skills.
Ability to prioritize multiple tasks and work both independently and as part of a team.
Valid Utah driver's license and ability to travel to store locations.

Why Holiday Oil?

A stable, respected Utah company with over 60 years of growth
A collaborative environment where your work directly contributes to the company's success
Strong values rooted in safety, quality, and integrity
Opportunities to grow your career within the Holiday Oil family

If you're ready to bring your expertise to a company that values people, progress, and high-quality work, we invite you to apply and join the Holiday Oil team.

Apply Today!

Apply

Vacancy posted 4 days ago

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