Case Manager-Medical

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments. JOIN US IN MAKING THE MOST OF EVERY DAY! Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. WHY US? We believe that our success starts with our greatest asset: OUR EMPLOYEES! We live our shared core values in everything we do: COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP . We have a passion for purpose driven work! Do you? JOIN OUR FAMILY! WHAT YOU WILL DO: Promote the philosophy and mission of Reserve Care within the transdisciplinary team including Spiritual Care Volunteers and patients/families that receive our services Assess spiritual needs, provide direct consultation and develop spiritual care goals with the hospice patient/family and the hospice transdisciplinary team Link hospice patient/family with appropriate community clergy or pastoral care visitors; collaborate with Coordinator of Volunteers with assigning the Spiritual Care Volunteers to patients and provide clinical supervision Act as liaison between Spiritual Care volunteers, community clergy and the transdisciplinary team relaying pertinent patient/family information in a timely manner and encouraging participation in Team Conferences. Assist the hospice transdisciplinary team in understanding ethical and religious/spiritual issues related to terminal illness, impending loss and bereavement Participate in regular meetings with Spiritual Care volunteers to discuss relevant issues, provide peer support, obtain feedback regarding interventions with patients/families and assess and meet ongoing educational needs Assist with the orientation, training, support initiatives and supervision of Spiritual Care volunteers including documentation process Plan and assist with Memorial Services as requested by family or alternative home Collaborate with Bereavement Coordinators in planning and implementing the hospice Memorial Services Be available for emergency situations Be flexible in meeting patient/family needs or speaking requests that require evenings and weekends Participate in planning and implementation of an annual continuing education program to assist in further development of spiritual awareness within the transdisciplinary team Maintain and complete all required documentation and reports according to agency standards Adhere to the organizational policy, procedures and standards SUCCESS CAPABILITIES: Master of Divinity preferred or graduation from an accredited four-year college or university with major course work in a related field, and experience in counseling and/or spiritual care, preferably in a hospice or health care environment; or any combination of training and experience that provides the knowledge, skills to perform essential functions of position. Four completed units of Clinical Pastoral Education (CPE) or equivalent clinical training and experience Considerable experience working with the terminally ill in a health care environment, program development, coordination of volunteers and grief counseling preferred Ability to provide care in diverse living situations, to diverse patient population (racial, ethnic, religious, sexual orientation, age, social class). Ability to work independently and with a transdisciplinary team. Ability to communicate effectively, both orally and in writing Ability to drive and have a valid driver’s license, car available and insurance coverage as required in Ohio Demonstrated planning, follow-up and organization skills Must demonstrate strong customer service and communication skills Flexible to work both independently and in a team environment DETAILS: Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts Tuition Assistance Non-exempt role Technology Package Protocols in place for wellbeing during COVID-19 CONDITIONS OF EMPLOYMENT: Compliance to Annual Flu Shot Policy or ability to provide exemption documentation Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed Provide an active driver’s license Ability to provide proof of eligibility to work in the United States. High level of integrity, ethics and professionalism.