Client Service Representative

Job DescriptionJob DescriptionDescription: This position may work from an approved home office but must be located in NC, WI, SC, TN, GA, FL, TX, OK, KS, and AR; or from the Marshfield WI Company HQ. Full-time (40 hrs./wk.) Hourly: Monday-Friday 8-5pm (CST). At RevCycle the Client Services Representative is an intermediary between clients and the organization. The Client Services Representative plays a crucial role in nurturing and strengthening relationships with clients, ensuring the client receives excellent customer service by communicating with clients by phone and email daily. Additionally, they collaborate with internal departments to relay client feedback, coordinate solutions, and facilitate seamless interactions. Some benefits include:Competitive PTOCompany provided equipmentHealth (ICHRA)/Vision/DentalA typical day in this position will include but is not limited to:Daily phone and email communication with clients to discuss inventory, account flow and business procedures, responding within 24 hours to clients’ emails, phone calls, and other inquiriesWorking with clients and internal departments to correct process errors and inefficiencies, ensuring internal and external client satisfactionIdentifying and applying solutions to client questions and concernsSubmitting insurance information to external client systemsPerforming assigned tasks and duties to standardAccomplishing key performance indicators including but not limited to closing open items and completing reports within a 24-hour timeframeEnsuring compliance and adheres to legal, financial regulations/requirements, company policies and industry standardsMaintaining strict confidentiality standards through conscientious work which ensures there are no Protected Health Information (PHI) breachesRequirements: Previous experience in customer service or a related role is requiredRequired knowledge of Microsoft Office applications, including Outlook and ExcelProfessional verbal and written communication skills, along with proper grammar and telephone etiquetteCreative problem-solving, combining mathematical skills, is crucial for resolving issues effectivelyTeam player who adapts positively to change and collaborates effectively with colleaguesActively seeks training opportunities and welcomes constructive feedback from peers and supervisorsHigh degree of self-motivation, excellent time management skills and the ability to work independentlyReliable, responsible, and capable of maintaining confidentialityAble to multitask and can communicate on the phone and navigate multiple computer systems simultaneously. Willingness to learn multiple client systems, computer applications, databases and workflow processesUnderstands Sensitive Personal Information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) while maintaining the confidentiality of this informationHigh School Diploma or equivalent (i.e., GED) required. Associate degree in Business or related field preferred.Employee will work with an online training team utilizing screen monitoring and/or video conferencing.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.RevCycle is an Equal Opportunity Employer and does not discriminate based on any legally protected classification.