Client Associate

Client Associate

We are seeking a dynamic and client-focused Client Associate to join our NAM Client Team within the Sustainability Business. This role is highly interactive and client-facing, working directly with a Director to support a diverse portfolio of clients. The ideal candidate is collaborative, pragmatic, and open-minded, with a passion for energy management and sustainability. This opportunity offers hands-on experience in client engagement, project coordination, and commercial account support while building a strong foundation for future leadership roles.

What will you do:

• Own and support existing client relationships, including revenue targets and overall customer satisfaction
• Coordinate across internal teams to ensure seamless service delivery and execution
• Support client contract renewals and identify upsell and cross-sell opportunities
• Provide direct client support and delivery coordination on complex accounts
• Participate in structured training programs and proactively build knowledge of the energy and sustainability industry

Where This Role Can Take You:

• Lead Clients: Play a hands-on role in delivering energy and sustainability solutions
• Track performance metrics and support execution across accounts
• Develop strong presentation, communication, and client leadership skills
• Take ownership in planning and prioritizing work in a fast-paced environment
• Be the Voice of the Customer: Translate technical sustainability concepts into clear, actionable insights
• Advocate effectively for client needs across the organization
• Learn and adopt new tools, technologies, and processes
• Get Engaged: Collaborate across teams and functions to drive outcomes
• Improve processes, boost productivity, and enhance client confidence
• Contribute to digital transformation efforts through data, software, and visualization tools
• Continuously learn through experience, exposure, and development opportunities
• Career Growth & Development: Partner with leaders and mentors to grow your career
• Gain exposure to experts in Sustainability, Renewable Energy, Efficiency, and Climate
• Explore career paths in client management, consulting, and commercial leadership
• Build transferable skills for long-term career success

The Hats You'll Wear:

• Client Advocate
• Problem Solver
• Data Analyst
• Project Lead
• Facilitator
• Marketer
• Forecaster
• UX Thinker

What's in it for you:

This role offers exposure across the entire client lifecycle—from identifying opportunities to retaining and expanding accounts. While the primary focus is on retention and growth, you'll also support new business development initiatives.

Career Path Opportunities:

• Client Manager
• Client Development Manager
• Cleantech Project Manager

Core Competencies:

• Client Relationship Management: Build trust, drive satisfaction, and ensure client success
• Communication & Influence: Engage stakeholders, ask insightful questions, and communicate clearly
• Curiosity & Growth Mindset: Demonstrate strong learning agility and adaptability
• Execution Focus: Prioritize effectively and deliver with speed, scale, and accuracy
• Professional Skills:
• Sales Pursuit: Identify expansion opportunities and develop negotiation capabilities
• Business Acumen: Understand business drivers, KPIs, and commercial strategy
• Sustainability Knowledge: Connect market insights to actionable solutions
• Account Management: Maintain strong client relationships and solve problems proactively
• Collaboration: Optimize resources and work effectively across teams

Qualifications:

• Bachelor's degree in Business, Finance, Sales, Marketing, Communications, or a related field
• 3+ years of experience in account management, client services, or commercial operations
• Experience with contract renewals, client development, and identifying sales opportunities
• Strong client-facing and relationship management experience
• Openness to leveraging emerging technologies, including AI, to enhance client outcomes
• Advanced English proficiency
• Willingness to travel up to 30% to USA (U.S. Visa required)
• Ability to work in a hybrid environment

We Encourage You to Apply:

We recognize that skills and experiences come in many forms. If you don't meet every requirement but are excited about this role, we encourage you to apply. Let us learn about you!