Data Analyst, Consumer Affairs

Data Analyst, Consumer Affairs

The Consumer Affairs Data Analyst integrates the consumer and customer voice into the organization by analyzing contact data and building customized reports and data visualization dashboards that provide clear and actionable information for the Marketing, Quality Assurance, Research & Development, Operations and Marketing Insights teams.

This role works with a broad range of people so we are seeking a self-motivated person with strong interpersonal skills and the ability to influence others. Some of the duties include:

• Monitor and analyze consumer and customer data and trends, escalating key insights or anomalies to Consumer Affairs Manager and relevant stakeholders.
• Build and maintain multiple dashboards and business review reports, including ad-hoc reports, using Emplifi CRM, Excel, Power BI and Snowflake data warehouse. Reports are shared widely across Quality Assurance, Marketing, Operations, etc.
• Partner with Quality Assurance leadership on Quality Improvement Program reporting and both internal and external plant quality reporting for Dairy Foods.
• Create, maintain and understand control charts, Pareto charts, tables, etc.
• Review recorded data in Emplifi CRM software system for accuracy and identify corrections.
• Act as technical resource for systems and reporting software for the team and partners.
• Lead work with IT partners, Emplifi CRM vendor and Consumer Affairs CRM Analyst on data integration and execute validation of data into Land O’Lakes data warehouse and Power BI.
• Stay abreast of trends and investigate new data visualization technology and processes to improve reporting. Attend internal and external meetings and events to benchmark best practices in Data Reporting.

Education/Experience

• Bachelor’s Degree or higher in Data Analytics, Data Science, Statistics or related field required.
• 3 or more years of experience as a data analyst (Food Industry preferred) with knowledge of statistics and control charts required.
• Experience using data visualization platforms such as Power BI, CRM platforms and MS Excel and using the data to tell a story.
• Strong attention to detail with proven ability to maintain data integrity or accuracy.
• Excellent written communication skills to present data clearly to both technical and non-technical audiences.

This is a hybrid role with on-site days working in the office in Arden Hills.

Salary range: $70,800 - 106,200 (in most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges) 

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

Land O’Lakes and our global entities support diversity in employment practices.

Neither Land O’Lakes, nor its affiliates or search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.    

If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844-LOL-HR4U View phone number on swooped.co) M-F 8:00am-4:30pm CT.