Clerical-Lead

Job Title: Clerical Lead

Location: Holyoke MA 01040 (Onsite)
Contract Duration: 3 Months
Pay Rate: $24.00/hour (W2)

Job Summary

We are seeking a detail-oriented and organized Clerical Lead to provide administrative and clerical support to the office. The ideal candidate should have strong Microsoft Office skills excellent communication abilities and the ability to manage multiple administrative responsibilities while maintaining a professional and customer-focused approach.

Key Responsibilities

• Utilize Microsoft Office applications particularly Word and Excel with accuracy and efficiency.

• Perform accurate typing word processing and data entry tasks.

• Handle processing of closed records for the Area Office.

• Serve as a full-time receptionist greeting clients and visitors answering incoming calls and directing inquiries to the appropriate department staff.

• Provide routine administrative and clerical support including assistance with special projects as assigned.

• Provide general information regarding agency services and office locations.

• Assist with incoming and outgoing mail processing.

• Maintain and organize filing systems and office records.

• Handle routine inquiries and complaints professionally escalating issues when necessary.

• Perform other related duties as assigned.

Preferred Qualifications

• Demonstrated proficiency in Microsoft Office applications particularly Word and Excel.

• Ability to effectively handle complaints and inquiries referred to clerical staff ASC and AAM.

• Experience working with culturally diverse populations.

• Ability to maintain a professional and courteous demeanor when interacting with the public.

• Strong organizational and planning skills including the ability to coordinate office activities and events.

• Ability to work independently with minimal supervision.

• Ability to identify and implement systems to improve the efficiency of clerical operations.

• Strong attention to detail and the ability to organize and maintain filing systems.

Required Skills:

Clerical Skills