Housing Coordinator

Job Description

Job Description

POSITION DESCRIPTION

JOB TITLE:  Housing Coordinator

DEPARTMENT:  Housing

REPORTS TO: Housing Services Manager

LOCATION: Roanoke, Virginia

CLASSIFICATION: Full-time/Non-exempt

POSITION OVERVIEW

The Housing Coordinator (HC) provides administrative and program support to the Homeless Services team, helping ensure the delivery of effective and efficient housing and case management services to individuals experiencing housing instability. This role assists with tracking and monitoring program expenditures, maintaining high standards of data quality and program compliance, and supporting individuals navigating a housing crisis.

This is an entry-level position within a housing services program that requires strong organizational and administrative skills to manage day-to-day responsibilities successfully. The position also offers valuable opportunities to develop knowledge of grant-funded programs, housing assistance resources, and the processes involved in helping individuals secure and maintain stable housing.

RESPONSIBILITIES AND DUTIES

• Provides overall administrative support to the Housing Services Team.
• Assists Housing Case Managers with check requests for utility payments for housing clients.
• Coordinates services with landlords, including the collection of required paperwork, sending of notification letters, and delivery or pickup of rent checks.
• Conducts outreach to develop and expand a network of landlords willing to rent to homeless and/or at-risk individuals. Updates the landlord database.
• Utilizes the Homeless Management Information System (HMIS) to maintain accurate client data, record services, and other program information in compliance with agency, COC, and HUD guidelines and expectations.
• Maintains grant tracking spreadsheets, client files, denial records, and all other information in compliance with agency and grantor guidelines as outlined in the Homeless Services Handbook.
• Works with HMIS support staff, the Housing Services Manager, and the Director to ensure data quality standards are met.
• Is required to read guidelines and manuals on an ongoing basis to keep up with the most current eligibility and service requirements of the grant programs.
• Keeps abreast of available community resources by attending information sharing meetings and conducting community outreach.         
• Attends trainings and/or conferences as needed to attain/maintain certifications and keep abreast of housing laws and issues.
• Assists in providing needed data for reports and other technical documents.

• Assists with file review and correction before monitoring activities by funding organizations.
• Under the direction of the HSM, maintains housing client files, including file review, closing files, and transporting archive files to storage facilities.
• Cross-trains for all Housing positions so continuation of RRH, Housing Prevention, and HOPWA services can be maintained when other staff are out of the office.
• Participates and assists as requested in Council of Community Services projects and programs.

• Provides support to the Blue Ridge Continuum of Care’s (BRCoC) Landlord Coordination Committee.
• Attends and takes minutes for community meetings, including the BRCoC Governing Board, BRCoC General Membership, By-Names List (BNL), and others as assigned by the Director.
• Acts with integrity and respect to assist those in need and to enhance the credibility of the program with clients and in the community.

REQUIRED SKILLS AND ABILITIES

• Knowledge of the Microsoft Office Suite and the skills needed to use it. Willingness and ability to learn other computer programs, such as the HMIS software.
• Excellent written and verbal communication skills.
• Compassionate and respectful assistance to those in need.
• Ability to work as part of a team and provide collaborative services.
• Strong data entry skills.
• Attention to detail.

CORE COMPETENCIES  

Required Competencies  

Communication & Relationship Building

• Establishes trusting relationships with landlords, and community partners. 
  
• Communicates effectively across diverse populations. 
  
• Demonstrates active listening, empathy, and professionalism. 
  

Documentation, Compliance & Quality Management

• Maintains accurate, timely, and confidential client records. 
  
• Ensures compliance with all grant programs (HUD, DHCD, ESG, HOPWA, etc.),  HIPAA, and agency requirements. 
  
• Uses data to support quality improvement and program outcomes. 
  

Cultural Humility & Professional Ethics

• Provides services that are respectful, trauma-informed, housing-first-oriented, and culturally responsive. 
  
• Demonstrates integrity, confidentiality, and sound professional judgment. 
  
• Maintains awareness of HIV- and Homelessness-related stigma and social determinants of health while promoting equitable care.
  

Professionalism and Team-Based Work Philosophy  

• Shows up on time, focuses on work while in the office, and provides high-quality outcomes.
  
• Communicates well and often with team members and supervisors.  Provides regular updates and asks for assistance when needed. 
  
• Receives feedback on work performance including accuracy, quality, timeliness, and attitude, among others. 
  
• Collaborates with co-workers and supervisors to ensure clients are served well, everyone can take appropriate time off, and the team feels supported.
  
• Demonstrates accountability by consistently following through and owning your mistakes.
  
• Demonstrates adaptability during challenging circumstances by staying calm and remaining flexible when plans change, rules or guidelines are updated, or clients are unpredictable.
  

Growth-Based Competencies (Competencies that will be developed on the job)  

Client-Centered Care Coordination

• Coordinates comprehensive housing and supportive services. 
  
• Develops individualized care plans. 
  
• Promotes housing stability and income retention.
  

Advocacy & Resource Navigation

• Identifies barriers to care and connects clients to appropriate services. 
  
• Advocates for equitable access to medical care, housing, transportation, employment, insurance, and other essential resources. 
  
• Empowers clients to navigate complex housing and assistance systems.
  

PHYSICAL REQUIREMENTS

Prolonged sitting, occasional bending, frequent typing, and viewing computer screens

WORK ENVIRONMENT

Downtown Roanoke office with free parking and nearby amenities. The building's housing wing includes an enclosed suite with a dedicated workspace in an open cubicle setup shared with three other staff.

EDUCATION AND EXPERIENCE

• High school diploma or GED required
• Experience in an administrative role