Commercial Lines Account Manager

Commercial Lines Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Meridian, ID.

The Commercial Lines Account Manager delivers exceptional client service while managing and supporting a portfolio of commercial insurance accounts. This role serves as a primary point of contact for clients, carriers, and internal teamshandling policy servicing, account management, and supporting new business and renewal activities.

The ideal candidate is detail-oriented, proactive, and capable of balancing high-volume service needs with strategic account support, ensuring client satisfaction, retention, and growth.

How You Will Contribute:

Client Service & Account Management

• Serve as a primary contact for client inquiries, providing timely, professional, and high-quality service.
• Manage inbound and outbound phone call service requests.
• Manage day-to-day service requests including policy changes, endorsements, certificates, ID cards, and coverage questions.
• Support clients with billing questions, payment processing, and premium collection.
• Develop and maintain strong client relationships to support retention and long-term partnerships.
• Assist clients with navigation of online portals and self-service options via the carrier.

Policy Administration & Documentation

• Prepare, review, and process insurance documents including:
• Certificates of insurance
• Binders and endorsements
• Renewal accords/supplementals and proposals
• Maintain accurate client records in agency management systems, including updates, file documentation, and tracking open items.
• Ensure compliance with internal procedures and carrier requirements.
• Coordinate services between clients, carriers, and internal teams.
• Collect and analyze client exposure data and assist in identifying coverage gaps.
• Verify invoicing accuracy and assist with premium finance agreements and accounting-related items.
• Manage mid-term policy changes and assist with renewal strategy and stewardship reviews.
• Identify opportunities for additional coverage to mitigate uninsured or underinsured exposures.

Skills & Experience to Be Successful:

Required

• Active Property & Casualty (P&C) license
• 3+ years of commercial lines account management
• Strong customer service mindset with excellent communication skills
• High attention to detail and ability to multitask in a fast-paced environment
• Strong organizational and time management skills
• Proficiency with Microsoft Office and agency management systems
• Ability to service within modern tech-centric agency management systems

Preferred

• Equivalent work experience or equivalent college degree
• Experience in commercial insurance markets and carrier relationships
• Experience supporting marketing, renewals, or new business placement

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".