Program Assistant - Hope House

Program Assistant - Hope House

The Program Assistant assists in providing our clients with a safe environment so they can begin addressing aspects of their lives in a peaceful setting. The Program Assistant is a frontline worker responsible for maintaining the safety, integrity, and security of the extended recovery program. The Program Assistant documents all daily activities and carries out administrative functions to support the program and its overall operations.

Duties and responsibilities include performing all duties according to policy and procedure and our philosophy of care, observing all persons entering and exiting the building, documenting, informing, and reporting all incidents and daily activities that occur during shift, staying engaged and responsive to maintain a safe, secure, responsive, inclusive, and non-discriminatory environment for clients, maintaining appropriate, professional, and ethical boundaries always with clients, being punctual, flexible, and reliable, answering the main facility telephone, taking messages, and/or directing callers as appropriate, facilitating medication observation according to policy and procedure, supporting searches in the residence for contraband including alcohol, drugs, drug paraphernalia, and various other non-permitted items, ensuring clients are dressed appropriately while moving through the facility, are not in restricted areas, and are wearing their identification badges and colored lanyard, enforcing house rules, procedures, and protocols for clients, distributing sorted client mail as outlined in the procedure, performing regular and regular security and wellness checks throughout the facility and throughout the shift, assisting in administering urine analysis testing and breath alcohol testing for clients, adhering to privacy and integrity protocols of clients, assisting in emergency disaster responses, emergency drills, and actual emergencies at the extended recovery facility, responding to all unusual incidents with notification to all stakeholders, responding to calls for assistance from other departments of the Center to prevent interference or disruption to operations, assisting in the admissions and exits of clients as directed by the Program Director, maintaining overall direction and structured priorities within a frequently changing project scope, assisting with sanitization of program high-touch surfaces to maintain a healthy and safety program facility, program assistants who are bilingual in Spanish will be responsible for verbal and written communication for Spanish-speaking participants, for which a bilingual premium would apply, and other related duties as required.

Education and experience include experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency, high school diploma or equivalent (required), CA Driver's License (preferred), bilingual in Spanish (preferred), first aid and CPR certification (within first seven days of employment company provided), and as required, tuberculosis clearance (within first fourteen days of employment, company provided).

Skills and abilities include proficiency with Microsoft Office and modern office equipment, integrity to handle sensitive information in a confidential manner, excellent organizational skills and ability to multi-task with follow-through, culturally competent and able to work with a highly diverse population, knowledge of co-occurring disorders and trauma-informed environment, and ability to lift up to 25 lbs. (usually file boxes) equipment used includes modern office equipment and relevant software.

Salvation Army Western Territory