PeopleSoft Support Operations Lead

Position: PeopleSoft Support Operations Lead
Location: Remote
Type: Fulltime
Salary: $100K / Year + Benefits

Experience:
10+ years of Peoplesoft Financials 9.2 GL, Peopletools version 8.60.11, AP, AM and Reports experience, with at least 5 years in a lead role for a large-scale enterprise.
Functional Expertise: Deep understanding of accounting principles (GAAP/IFRS), financial reporting, and the end-to-end Sub-ledger to GL reconciliation process.
Technical Proficiency: Skilled in Peoplesoft Financials 9.2 GL, Peopletools version 8.60.11, AP, AM, SQL, SQR, and BI Publisher for troubleshooting and developing custom reports.


Responsibilities:
Lead a technical team in maintaining 24/7 availability for PeopleSoft FSCM (v9.2), overseeing daily batch cycles, journal posting, and month-end/year-end close processes.
Must possess deep knowledge of how sub-modules (AP, AM) feed the General Ledger (GL) and how to manage the complex reporting environment.
Technical Troubleshooting: Ability to use SQL to query backend tables (e.g., PS_VOUCHER, PS_JRNL_HEADER) and use Application Designer to debug existing PeopleCode or App Engine errors.
Incident & Problem Management: Responsible for resolution of production tickets by the team, manage the production support queue, ensuring the team meets Service Level Agreements (SLAs) and performing root-cause analysis (RCA) for recurring GL or AP batch failures.
Critical Period Support: Act as the primary lead during Month-End, Quarter-End, and Year-End closing. Coordinate with the Finance team to resolve "stuck" journals or out-of-balance reconciliations in real-time.
GL/AP/AM Integration: Mastery of the data flow from AP (Vouchers) and AM (Assets) into the General Ledger. You must be able to "follow the money" through the tables when a reconciliation fails.
Business Liaison: Serve as the primary IT liaison for Business stakeholders to review system health, explain technical constraints, provide guidance on reporting issues, and provide status updates of on-going issues.
Performance Metrics: Tracking team productivity via tickets resolved, system uptime, and business satisfaction scores

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.