OPERATIONS SUPERVISOR

Job Description

Job Description

Operations Supervisor

Position Summary: The Operations Supervisor is responsible for managing collection routes, driver/laborer performance. This role ensures that all operations activities are performed safely, efficiently, and in compliance with company standards and regulations.

Principal Responsibilities:

Operations Management:

Organize and schedule resources to accomplish daily activities.

Plan, distribute, monitor, and follow-up on route assignments.

Manage end-of-day check-in process, capturing key service, safety, and equipment issues.

Monitor driver and laborer time and attendance, minimizing overtime.

Review weekly demand/volume for routes and recommend re-routes.

Set and monitor productivity, service, and safety targets.

Conduct root cause investigations for all injuries and incidents.

Visit customers and sites to evaluate and resolve safety issues.

Ensure compliance with regulatory requirements (e.g., DOT, OSHA).

Safety Program Responsibilities:

Infield and desktop observations.

Meeting prep and execution.

Setting the example as a leader.

Conducting regular safety training sessions and drills.

Developing and implementing safety protocols and procedures.

Performing safety audits and inspections.

Investigating and reporting safety incidents and near-misses.

Promoting a culture of safety and continuous improvement.

Qualifications:

High school diploma or G.E.D.; Associate's Degree preferred.

Automotive Service Excellence (ASE) Certification (T3, T4, T5, T6, T7, T2, ASE T Master Certified).

CDL Class B or higher with a safe driving record.

Bilingual in Spanish and English.

6 years of experience in maintenance working with class 8 refuse trucks.

3 years of supervisory experience in operations or maintenance roles.

Thorough knowledge of safe working practices, DOT, OSHA, and other federal and state regulations.

Skills and Abilities:

Strong leadership and coaching skills.

Ability to manage both operations and maintenance teams.

Excellent communication and organizational skills.

Proficiency in maintenance software and administrative task.