Headquarters - Security Dispatcher

Allstate Security Dispatcher

Allstate Security provides professional security services throughout California – from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we've offered comprehensive security solutions to a variety of clients as one of California's premier security guard companies. We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between. Allstate Security provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.

Job Details

As a dispatcher, you will be entrusted with maintaining open lines of communication in high call volume environment. Your daily tasks will include but not limited to data entry, scheduling and providing customer service to employees and contractors. Your core skills and prior experience in a high call volume environment will contribute to your daily tasks.

Responsibilities

• Answering incoming calls at high volumes
• Providing customer service to the business unit
• Provide adequate feedback to all callers.
• Collaborate with team to ensure communication compliance
• Maintain organization in your work area
• Input data and document calls.
• Display exceptional customer service and communication skills
• Must have exceptional experience with writing and reading daily activity reports
• Communicate employment guidelines
• Processing calling-outs
• Assigning staff coverage "Scheduling"
• Data entry- creating and submitting documents, reports, and other data requested
• Responding and sending emails, answering Text messages, checking voicemails, and scanning Documents
• Keeping accurate call record including notes.

Qualifications

• Multi-tasking
• Efficiency with Microsoft office
• Scheduling
• Security experience is a plus
• Data entry
• High call volume experience
• Detail oriented
• Ability to problem solve
• Previous call center/dispatch experience

Additional Information / Benefits

• Paid Holidays
• 401K/403b Plan
• Dental Insurance
• Paid Vacation
• Paid Sick Days
• Vision Insurance
• Medical Insurance

Travel is required.

The following screenings are required:

• Criminal Background Check