Service Coordinator I

Service Coordinator I Services the daily operations of the Service Department by managing administrative and scheduling functions. Creates and maintains service jobs in the company’s business systems, answers and routes incoming service calls, and assists with technician scheduling to ensure efficient job coordination. Maintains organized electronic records, facilitates communication between team members, and provides general administrative support as needed. Responsibilities Serve as the primary point‑of‑contact for customers, triaging incoming service requests and ensuring prompt resolution. Create and manage service jobs in the system while coordinating technician schedules to optimize efficiency. Proactively schedule preventative maintenance and repair services, confirming details with customers. Utilize customer portals to oversee and update all open work orders, ensuring accuracy and timeliness. Track and oversee job progress from initiation through completion, escalating issues as needed to meet deadlines. Participate in department meetings with the service operations team to align priorities and resolve challenges. Provide cross‑functional support to other Service Department roles as needed to maintain operational continuity. Participate in a rotating on‑call team to respond to emergency service requests, as required by location. Minimum Qualifications High School Diploma or G.E.D. 1–3 years of administrative experience in a service‑related business. 1–3 years of scheduling field technicians and/or customer service. Computer literacy, including a working knowledge of Microsoft Office applications (Outlook, Word, Excel). General knowledge of service parts and the service industry, including basic mechanical and technical aptitude. Time‑management skills with the ability to prioritize work assignments. Proven interpersonal skills with both internal and external customers, and a team‑player attitude. Ability to handle high‑pressure situations. Basic math skills for computing percentages, multipliers, sales tax, and totals for parts orders. Preferred Job Requirements Associate or bachelor’s degree in a related field. 4 years of administrative experience in a service‑related business. 4 years of scheduling field technicians and/or customer service. Working knowledge of business enterprise systems (e.g., FieldServio, SAP, etc.). Proficiency in schematic and service documentation. Physical Demands While performing the duties of this job, the employee is regularly required to talk and hear; use hands to manipulate objects or controls; stand and walk; occasionally stoop, bend, or reach above the shoulders; lift up to 25 pounds; and perform frequent and continuous computer‑based work requiring periods of sitting, close vision, and the ability to adjust focus. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr