Java Production support Engineer

Role :- Java Production support Engineer

Location :- Atlanta, GA 30354 (Hybrid)

Job Description :-

Job Summary: Candidate should have strong experience in enterprise Java applications, middleware, messaging technologies, Linux, and production support. The role involves monitoring mission-critical airline communication systems, troubleshooting production issues, and ensuring high availability of uplink and downlink messages.







Key Responsibilities:

• Support and maintain the SITA AIRCOM platform in production and non-production environments.
• Monitor AIRCOM services, message queues, and system health.
• Troubleshoot and resolve production incidents related to aircraft communications.
• Support ACARS message processing, routing, and delivery.
• Investigate message failures and perform root cause analysis.
• Deploy application releases and patches using established change management procedures.
• Work with airline operations, infrastructure, network, and development teams to resolve issues.
• Monitor JBoss EAP application servers and perform troubleshooting.
• Analyze application logs, thread dumps, and performance issues.
• Perform SQL queries for troubleshooting and data validation.
• Maintain operational documentation and standard operating procedures.
• Participate in on-call production support rotation.

Required Skills




Aviation:
Understanding of airline operations
ACARS messaging
Flight Operations concepts
OOOI messages
Flight plans and operational messaging







Technical:
Java
JBoss EAP
IBM MQ
REST and SOAP Web Services
XML and JSON
Linux/Unix administration
Shell scripting
SQL (SQL Server)
Git







Monitoring & Support
Dynatrace
Grafana
ServiceNow
VersionOne
Networking
TCP/IP
BATAP/MATIP
TLS/SSL
DNS
Firewalls







Preferred Qualifications:
Experience supporting SITA AIRCOM products
Experience with airline operational systems
Red Hat Linux administration
Cloud experience (AWS) is a plus