Customer Care Specialist

Customer Care SpecialistAccelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As a Customer Care Specialist at RXO, you will provide excellent customer service to internal and external customers. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.What your day-to-day will look like:Take ownership of customer needs and work internally on behalf of the customerIdentify the causes of problems and take appropriate resolution stepsRespond to customer inquiries promptlyEscalate issues appropriatelyEnter data accurately for all customer interactionsAt a minimum, you'll need:1 year of related work experienceExperience with Microsoft Office (Outlook, Word, PowerPoint, and Excel), and other business-related applicationsIt'd be great if you also have:High school diploma or equivalent3 years of customer service experience1 year of transportation industry experienceAvailability to work a variety of shiftsFamiliarity with CRM technology, e.g., Salesforce.comAbility to identify and help implement continuous improvement solutionsAbility to understand instructions and pre-established guidelines to perform required tasksDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsComprehensive medical, dental, and vision plans401(k) retirement plan with up to 5% company matchPre-tax accounts to help streamline eligible expensesCompany-paid disability and life insuranceEmployee Assistance Program (EAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.