Senior Facilities and Site Operations Manager

Job Description

Job Description

Senior Manager of Site Operations About Mobile Loaves & FishesMobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years. About the RoleThe Senior Manager of Site Operations is a vital role responsible for directing the care and stewardship of all homes, buildings, and grounds at Community First! Village (CFV), a permanent supportive housing community for formerly chronically homeless individuals. CFV currently includes over 600 homes and 100,000 square feet of staff and community buildings spread across 102 acres on two adjacent sites. Over the next several years, CFV will grow to 1,800 homes and 200,000 square feet of buildings spread across 178 acres on three separate sites. This role oversees teams responsible for the maintenance and warranty management of homes, public buildings, and grounds through the entirety of their lifecycle, ensuring that facilities meet the operational needs of Mobile Loaves & Fishes' neighbors and staff. The Senior Manager will also collaborate closely with the Site Development and Construction teams to ensure smooth turnover of newly completed homes and buildings. The individual in this role will be highly motivated, deeply called to this work, and bring a strong, collaborative working style.   This is a full-time, exempt position reporting to the Senior Director of Site Operations. Due to the nature and requirements of the position, hours are flexible to fit need but typically include 8am-5pm Monday-Friday. Some nights and weekends may be required. The Senior Manager of Site Operations will office at Community First! Village located at 9116 Hog Eye Road, Austin, TX 78724.   Duties & ResponsibilitiesOversees the overall stewardship of the built and natural environment at Community First Village, ensuring that homes, buildings, and grounds and safe, clean, and functional on a day-to-day basis Oversees the Home Maintenance, Building Maintenance, Janitorial, and Property Beautification teamsDevelops and manages the annual operational budget for each of the teams listed aboveLeads the development and implementation of standard operating procedures for teams above Leads strategy for reactive maintenance of homes, buildings, and grounds, ensuring a high level of resident and staff satisfactionProvides strategic leadership for long term asset management of homes, buildings, and grounds, overseeing preventive maintenance, efficient utility use, and lifecycle planningOversees public safety strategy across buildings and grounds, including overseeing management of safety equipment, code compliance, and emergency responseServes as a liaison with other MLF departments for site operations needs related to community and public events, volunteer engagement, weather events, after-hours protocol, etc.Supports team managers in building relationships with vendors and service providers, including negotiating and managing contracts for services and suppliesSupport teams providing Dignified Income work opportunities for CFV NeighborsSupport teams providing volunteer engagement opportunitiesResponsible for hiring, motivating, developing, and retaining strong leaders for each of the teamsMentors team managers by providing ongoing support, feedback, and professional developmentOther Duties & Responsibilities as needed Knowledge, Skills, Abilities & PrinciplesMLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally. Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.High school diploma or GED required; college coursework or degree preferred 5-7 years of experience overseeing large facilities and/or complex propertiesStrong managerial experience, both in number of individuals managed and breadth of teams/programs managed Proven coaching and leadership skills, with the ability to lead teams collaboratively toward excellence and effectivenessStrong project and process management skills, including scope definition, time and budget estimation, and contractor/vendor managementExtensive experience managing operational budgets, including expense tracking and planning/ forecasting for future costs Working knowledge of building systems and equipment operation and maintenanceKnowledge of site safety and building code compliance, including OSHA, ADA, and fire code  requirementsExcellent verbal and written communication skillsHigh emotional intelligence with strong conflict resolution and interpersonal skills.Strong ability to build and strengthen relationships with staff, volunteers, donors, vendors, and community members Strong organizational and time-management skills with attention to detail; able to resolve problems under pressure and make sound decisionsDependable and accountable to deadlines and commitments Action-oriented and results-driven, with a strong track record of bringing projects to completionStrong computer skills, including proficiency in Microsoft 365 (especially Excel), with experience using or the ability to quickly learn tools such as AppFolio and AsanaMust have a valid driver's license  Work Environment & Physical DemandsAbility to move about all phases of Community First! Village Exposed to all outside weather conditions, including wet or humid conditions, fumes, airborne particles, and moving mechanical parts and equipment The noise level in the work environment is usually moderate; however, some occasional high noise levels may be expected  BenefitsDay one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD InsuranceGenerous Paid Time Off & Holiday PayMatching 401(k) Retirement PlanCorporate Discount ProgramProfessional Development OpportunitiesEmployee Assistance ProgramPaid Parental LeaveWellness Partnership Benefits MLF VISIONWe empower communities into a lifestyle of service with the homeless. MLF MISSIONWe provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need. GOALSTransform the way people view the stereotype of those who find themselves homelessReconnect the homeless to self, family and communityHelp the chronically homeless rediscover and utilize their God-given talents to do purposeful workConnect human to human, heart to heart through the fellowship of food and hospitalityInspire people into a lifestyle of abundance by giving their best first BELIEF STATEMENTSThe vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family:God, infinitely perfect and blessed in himself, in a plan of sheer goodness freely created man to make him share in his own blessed lifeBy virtue of being created by God in His image, we are all called to live in community and relationship with Him through each otherThe family is the original cell of social lifeYou shall love your neighbor as yourselfAll members of the human family are equal in dignityThe Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen 2:15 CORE VALUESMLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around.​​​This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart.​​​Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values:Faith: We define Faith as the foundational belief that our world and all our work belong to God. This allows us to engage our work with joy and lightheartedness, knowing that we are not ultimately in control.Humility: We define Humility as rightly viewing oneself as a single piece of a grander story. This humility leads to a view of oneself that is neither too high nor too low.Generous Spirit: We define a Generous Spirit as a readiness to give more grace, mercy, and hospitality than is necessary or expected. This posture allows us to see others for who they are, not what they do.Integrity: We define Integrity as a wholehearted commitment to doing right by God, ourselves, and others. This wholeheartedness shows itself in consistently choosing honesty, responsibility and ownership in all actions and decisions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.