Senior Store Manager | Knox Metro Area

Job Description

Job Description

Why Work at KARM Stores?

At KARM Stores, every role supports a greater mission. Our work helps fund the life-changing ministries of Knox Area Rescue Ministries, and we are proud to serve our community through both excellence and purpose.

What We Offer

• Every Sunday off
• Benefits and paid time off
• 25% employee discount
• Eligibility for a 90-day raise
• Referral bonuses
• Bonus and rewards opportunities
• Career growth opportunities

Store Operations

KARM Stores operate Monday through Saturday, with store hours 9am to 9pm. Senior store managers share the opening and closing duties, along with developing store staff and management.

Position Summary

KARM Stores is seeking a Senior Store Manager for stores within the Knox Metro Area. This leadership role is responsible for overseeing store operations, building and developing high-performing teams, and creating a Christ-centered environment for staff, donors, and customers. The Senior Store Manager leads both retail and donation operations while ensuring the store operates efficiently, maintains strong customer service, and reflects the mission and values of KARM Stores.

This role is ideal for a strong leader who can balance people development, operational excellence, customer experience, and day-to-day accountability in a fast-paced retail environment.

What You’ll Do

• Lead the daily operations of the store, including retail and processing functions
• Create and maintain a Christ-centered environment for staff, donors, and customers
• Lead, coach, and equip team members to support strong store performance
• Oversee donation flow, sorting, pricing, store appearance, and customer experience
• Ensure the store is open and ready for business on time each day
• Manage daily and administrative functions including scheduling, labor tracking, coaching documentation, performance records, and other store operational needs
• Train, develop, and support assistant managers and team members
• Conduct interviews and participate in hiring decisions as needed
• Help ensure new team members receive proper onboarding and training
• Attend required trainings, meetings, and development opportunities as scheduled
• Communicate store needs, operational concerns, and personnel matters appropriately to the Director of Operations and other leaders
• Help identify and resolve issues related to customers, store operations, and team performance
• Maintain collaboration between retail and processing departments to ensure efficient workflow
• Review staffing and scheduling needs to ensure the store is properly staffed during high-volume periods
• Perform other duties as assigned to support store success

What We’re Looking For

• Leadership experience in retail, thrift, production, warehouse, or multi-department operations preferred
• Strong ability to lead, motivate, and develop teams
• Strong communication, coaching, and conflict-resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and administrative skills
• Ability to make sound decisions and solve operational challenges
• Commitment to excellent customer service and team accountability
• Basic computer and reporting skills
• Commitment to KARM Stores’ mission, values, and Christ-centered culture

Physical Requirements

• Ability to work on your feet for extended periods
• Frequent walking, standing, bending, and lifting throughout the workday
• Ability to work in an active retail and processing environment
• Ability to lift up to 50 pounds as needed

Additional Information

KARM Stores is a Christ-centered organization committed to dignity, compassion, integrity, service, and excellence. Every store role helps support the life-changing work of Knox Area Rescue Ministries.