Floor Ambassador II

Floor Ambassador II Job Locations

US-NC-CHARLOTTE

Overview Maintain an extensive floor presence while acting as the point of contact providing high level hospitality and customer services to our client, client guests and vendors, greeting customers and visitors with a high degree of professionalism and courtesy. To also provide an integrated VIP experience — providing a unique mix of guest services, office services and an elevated workplace experience focused on driving results. Responsibilities Service Excellence: Office space is dynamic, and each floor occupant has unique needs. Ensure everyone has what they need. Own the floor—everything should be working well; if not, report to appropriate operations teams (facilities, maintenance, security, IT, etc.) and follow up to ensure it is addressed. Ensure legal and business professionals have appropriate space, connectivity, and supplies to do their work. Ensure all systems are working effectively (printer network, cooling and heating, lights, etc.). Manage all service requests (imaging, car service, mailing, printing, etc.) with a closed‑loop approach. Ensure all visitors are greeted and provided with office services information and key general office information (where to print, office map, etc.). Anticipate needs and proactively seek opportunities to elevate the end‑user experience. Core Functionality: Utilize Canon devices, office center tools, workstations, and applications to complete service requests. Operate advanced features of the print properties menu for Adobe Acrobat, Excel, Outlook, and Microsoft Word (hole punching, collating documents, etc.). Complete jobs to individual preference and ensure individual preferences are shared and updated regularly for continuity. Answer e‑mails and phone calls with proper professionalism and etiquette that represents CBPS appropriately and encourages future interactions. Operate PS Ship in Outlook to create domestic and foreign FedEx labels, create hyperlinks for sharing tracking numbers, pertinent info, etc. Create white labels for shipping and create envelopes of various sizes with both sender and return addresses placed properly. Exercise time management, answering emails promptly and completing tasks within an appropriate time based on the workload. Bind documents in all the methods used at the office service center (Floor Ambassadors should have knowledge of how to bind, laminate or cut with various methods for all requests). Manage the supply demand for your assigned floor: monitor major supplies, restock frequency and specialty supplies. Solve minor issues with hardware (paper jams and cleaning). Appropriately input all requests/task completions in accountability software. Events and Special Projects: Support assigned floor as needed. Provide operational expertise and consultation—best practices to prepare for events, where to route requests during the event, supplies needed, etc. The Approach: Provide an exceptional VIP workplace service experience for legal and business professionals. Manage a high volume of work with efficiency: Utilize office tools to create or manage a system for tracking accountability for all service requests. Juggle competing demands by prioritizing or delegating to available team members. Entrepreneurial and resourceful: Consistently overcome challenges, leverage resources, propose solutions, ask for help, anticipate problems and course‑correct. Attention to detail: Notice and fix errors, acknowledge mistakes, turning them into learning opportunities. Strong sense of ownership and resilience: Plan and find alternate paths to finish the work, never sacrificing quality. Dependability and approachability: Genuine consideration of clients’ needs, build authentic professional relationships and seek opportunities to deliver exceptional service. Customer Service: Ensures total customer satisfaction through understanding expectations, proactive problem identification/resolution, maximizing opportunities to build relationships. Work with facilities, catering and other vendors when needed. Strong communication skills, oral and written. Remain calm under pressure, good work ethic, sound judgement and problem‑solving abilities. Mail/Packages/Pouches: Receive, sort and deliver all incoming mail & packages to assigned floors within established time frames. Log outgoing and incoming items as required and review for accuracy/completeness. Supplies/Copying/Administration: Organize and distribute supplies to client employees as detailed. Verify and log orders upon delivery. Monitor inventory, stock paper and toner and keep Floor Ambassador offices and copy areas neat and organized. Handle items for distribution to segment or all client employees, affiliates, dealers, etc. Estimate runtime on small to medium copy jobs. Check all copies produced for quality. Produce bound copies of work when requested. Deliver and pick up copy jobs. May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings. Prepare weekly production and volume reports to measure productivity and prepare billing charges. Provide other administrative services (copying, faxing). Set up and maintain visiting attorneys’ offices. Will learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site. Train end users on new features of equipment as introduced. Qualifications High school Diploma or equivalent. 2+ years’ experience working in a mailroom and/or professional office environment. Prior hospitality experience (managing office inventory, conference room set up, event assistance, etc.). Ability to provide a high level of exceptional customer service to our clients and customers. Strong attention to detail and a high level of initiative to fulfill business needs up to expectation. Print, copy and binding experience is a plus. Thorough knowledge of all metering, weighting, logging, and other shipping procedures. Proficient computer skills (MS Office, etc.). Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems). Excellent customer service, professional attitude and appearance are a must. Physical Demands & Working Conditions Requires regular twisting, turning, squatting, bending, reaching, lifting and prolonged periods of sitting, standing or walking. May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs. May occasionally lift up to 50 lbs. May occasionally need to climb stairs. Ability to work overtime. What We Offer Competitive pay & benefits. Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide. Equal Employment Opportunity Statement Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, breastfeeding or related medical conditions), gender, gender identity, transgender status, gender expression, national origin, ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category. #J-18808-Ljbffr Canon U.S.A., Inc.