Help Desk Technician

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time. ABOUT THIS ROLE As a Help Desk Technician, in Help Desk your role will be mainly responsible for the smooth running of FXOnline system in agents and stores computers. ROLES & RESPONSIBILITIES

• Provide, Help Desk Assistance and Customer Care Support through Phone, Email and remote desktop connections.
• Monitoring logs to pre-empt potential problems.
• Proactively maintain a desktop fleet.
• Assisting in Help Desk related projects
• Promptly and politely resolving issues
• Documenting and troubleshooting of issues in a ticketing system
• Identify trends to assist in future problem resolution
• Dispatching support
• Calling IT and staff to determine the root cause of an issue
• Fault notification, errors reporting, and escalations of faults / errors
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers, Noc_servers, Noc networking and monitoring team
• Prioritizing and managing many open cases at one time

POSITION REQUIREMENTS

• • Advanced English Level
  • Experience working with Microsoft Technologies
  • Helpdesk Practice and Procedures skills via phone, email and chat.
  • One year customer service work experience *Preferred.
  • Remote Installations
  • Excellent timely service standard
  • Flexible adapting to different communication styles and modify approach accordingly
  • Ability to meet minimum typing speed of 25 WPM while talking with customers
  • Ability to manage multiple applications running at the same time
  • We are looking for a team player with highly effective analytical and problem-solving skills
  • A can-do attitude and curiosity to learn

PERKS & BENEFITS

• Great Work environment 
• Annual holiday entitlement is 15 days per year pro-rated plus any statutory or Bank Holidays.
  Upon successful completion of the probationary period, you will be entitled to participate in the Euronet Employee Stock Purchase Plan and any other benefits made available by the Company;
  You will have a right to employee discounts and preferential exchange rates for Ria transactions where allowed, from the start of your employment

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Check out our website to learn more about the company at:  The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.