Sr. Claims Examiner

Sr. Claims Examiner

We are seeking a highly skilled Senior Claims Examiner to independently manage a portfolio of complex, high-severity E&S commercial general liability (CGL) claims. This role requires advanced coverage analysis, strong litigation management and sound judgment. The ideal candidate is a proactive problem-solver who can communicate clearly with both internal and external stakeholders, and drive claims to timely and appropriate resolution. Exceptional written and verbal communication skills are required, and a willingness to handle other lines of business is considered advantageous.

Responsibilities:

• Independently manage a portfolio of high-exposure, litigated CGL claims from assignment through resolution
• Establish and execute strategic claim plans early, adjusting as facts develop
• Maintain disciplined file documentation, reserving, and timely action plans
• Conduct detailed coverage analyses
• Draft both coverage and liability position letters
• Evaluate liability, damages, and venue risk
• Work effectively with plaintiff, defense and coverage counsel
• Prepare for and participate in mediations, settlement negotiations, and trial strategy discussions
• Accurately assess exposure and set timely reserves
• Hire and manage outside vendors such as independent adjusters, defense counsel and other experts as needed
• Prepare detailed claim reports as needed for upper management
• Negotiate settlements with claimants and attorneys
• Maintain accurate notes, records and files

Qualifications:

• Bachelor's degree
• Minimum 6+ years of experience handling CGL claims, including litigated and high-exposure matters
• Demonstrated expertise in coverage analysis, and litigation management
• Proven ability to independently manage complex claims with minimal supervision
• Strong analytical, negotiation, and decision-making skills
• Excellent written and verbal communication skills, including executive-level reporting
• Experience with excess & surplus lines and multi-jurisdictional claims preferred
• Highly motivated, collaborative team player
• Openness to learning and handling other lines of business
• Excellent communication, negotiation, and analytical skills

Benefits Overview

• Medical, Dental, and Vision insurance plans. FSA/HSA plans available.
• Basic Life/AD&D/Short Term/Long Term Disability coverage.
• 401(k) - Company match of up to 6%
• Flexible PTO plan, 11 paid company-wide holidays, plus your birthday off.
• Recognized as a Top Workplace by Richmond Times-Dispatch

Equal Employment Opportunity (EEO)

Richmond National is an equal employment opportunity employer, the Company's employment decisions and practices are not and will not be unlawfully influenced or affected by race, color, creed, age, religion, national origin, sex, disability, genetic information, veteran status, uniformed services, sexual orientation (including transgender status, gender identity or expression), gender, traits historically associated with race, such as hairstyle, pregnancy, childbirth, or related medical conditions or on any other characteristic protected by applicable federal, state, or local law. This policy of equal employment opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, and all other terms and conditions of employment.