Cloud Citrix Analyst

Summary The Cloud Citrix Analyst is responsible for supporting, operating, and optimizing ADT's Citrix virtual application and desktop environments across a hybrid infrastructure footprint, including on-prem data centers, colocation facilities, and public cloud. This role supports Citrix DaaS/CVAD, NetScaler/ADC access services, and underlying compute platforms such as VMware virtualization, hyperconverged infrastructure (HCI), and Google Compute Engine (GCE) as a cloud-native hypervisor. The analyst partners with infrastructure, network, security, and application teams to ensure secure access, reliability, performance, and operational excellence. 3020333 Duties and Responsibilities Provide operational support for Citrix DaaS/CVAD and virtual desktop/application environments across on-prem and Google Cloud platforms. Support on-prem infrastructure including VMware ESXi/vCenter environments that underpin Citrix and application workloads. Support hyperconverged infrastructure (HCI) platforms, assisting with capacity planning, performance troubleshooting, and lifecycle activities. Support cloud-native compute platforms including Google Compute Engine (GCE) for Citrix-hosted and supporting workloads. Administer and support Citrix components including Delivery Controllers, StoreFront, Citrix Cloud Connectors, Provisioning Services (PVS), Machine Creation Services (MCS), and Workspace. Support NetScaler/ADC and gateway components for secure access, load balancing, and traffic management. Monitor system health, performance, and availability; respond to incidents and service requests following established procedures. Perform root cause analysis and participate in incident, problem, and change management processes using ServiceNow. Collaborate with network, identity, security, storage, and application teams to resolve cross-platform issues. Maintain operational documentation, runbooks, diagrams, and configuration standards. Participate in scheduled after-hours and on-call rotation, providing support for business-critical infrastructure services. Support maintenance activities, upgrades, patching, DR testing, and planned change events. Perform other duties as assigned. Skills and Competencies Hands-on experience supporting Citrix Virtual Apps and Desktops in enterprise environments. Working knowledge of hybrid infrastructure operations across cloud and on-prem platforms. Experience supporting VMware virtualization (vCenter / ESXi) in production environments. Familiarity with hyperconverged infrastructure (HCI) platforms and operational concepts. Experience supporting Google Cloud workloads, including GCE, networking, and monitoring. Strong troubleshooting skills across Citrix, compute, network, identity, and storage layers. Knowledge of ITIL-based operational practices (incident, change, and problem management). Strong documentation, communication, and collaboration skills. Ability to support high-availability, business-critical systems in an operational environment. Minimum Qualifications Bachelor’s degree in Information Technology or related field, or equivalent practical experience. Experience supporting Citrix environments and hybrid infrastructure platforms. Experience supporting Windows Server and Active Directory-integrated environments. Preferred Qualifications VMware, Citrix, or cloud platform certifications. Experience supporting HCI platforms in enterprise environments. Experience operating production workloads in Google Cloud. Exposure to automation, scripting, or infrastructure-as-code tools. Working Conditions Hybrid work 4:1, with one day work from home. May require after-hours, weekend, or off-shift work during incidents, maintenance windows, or critical business events. Participation in a rotating 24x7 on-call support model is required. Travel Occasional travel, less than 25%, as required. In the event a position is commission-based, compensation is solely based on the individual's sales volume. This applies only to commission roles. Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more. #J-18808-Ljbffr