Field Service Technician - Indianapolis, IN

Field Service Technician - Indianapolis, IN ENGEL Machinery North America is seeking a Service Technician in our Service Department. The position offers comprehensive health, dental and vision insurance from day one, 401k with match, over 3 weeks PTO, employer‑paid life insurance, long and short‑term disability, and a robust vehicle program including monthly stipend, mileage reimbursement, $75 per diem when traveling, tool reimbursement, cell phone, laptop, and occasional voluntary travel on weekends. Job Summary The Service Technician performs work remotely at customer sites; installing and servicing equipment while providing customer training and support as needed. Essential Duties and Responsibilities Troubleshoots and repairs injection molding machines and robots, conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, electronic, or software components including calibrations to optimize performance. Performs software and hardware installations. Performs all safety checks on equipment. Educates customers on equipment and proper operation. Manages resolution of customer issues, including ordering and installation of replacement parts as necessary. Diagnoses problems with control systems, develops an organized approach to solving machine problems and repairs/replaces parts as required. Instructs other Service Technicians and/or customer operators on maintenance and safe operation of injection molding systems. Communicates with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. Provides written reports on a regular basis to the Service Manager. Educational/Training Requirement High School Diploma Required Associate’s or Bachelor’s degree preferred Experience 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer Knowledge, Skills, and Abilities Knowledge of blueprints and schematics to troubleshoot electrical, electronic, hydraulic, and mechanical systems. Experience with injection molding machines, well‑rounded skill set in electrical, mechanical, hydraulic, and computer systems, and ability to provide basic training for customers and employees. Knowledge and understanding of injection molding process. Ability to troubleshoot problems systematically. Knowledge of microprocessor programming. Familiarity with materials such as PET, polypropylene, polyethylene, styrene and other common materials. Excellent communication and interpersonal skills and strong customer service orientation. Tact and diplomacy to handle difficult or unhappy customers. Dedicated team player with a positive attitude. Familiarity with ENGEL machines and robots preferred. Uses internal resources efficiently to resolve customer issues expeditiously and correctly. Can work independently with minimal back office support. Must Have Valid passport and driver’s license in good standing, including REAL‑ID. EEO Statement ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws. #J-18808-Ljbffr