Delivery & Customer Experience Specialist

Delivery & Customer Experience Specialist

Be the reason customers love their Kimbrell's experience.

At Kimbrell's Furniture, delivery isn't just dropping off productsit's the final and most important impression we leave with our customers. We're looking for a Delivery & Customer Experience Specialist who takes pride in their work, values professionalism, and delivers a true white-glove experience every time. If you enjoy staying active, working with your hands, and making people happy in their homes, this is the role for you.

What You'll Do As a key member of our team, you'll play a vital role in both delivery operations and in-store support:

• White-Glove Delivery
  • Deliver, assemble, and set up furniture and appliances in customers' homes
  • Ensure a clean, careful, and damage-free experience
  • Review orders with customers and confirm satisfaction before leaving
  • Represent Kimbrell's with professionalism at every stop
• Showroom & Warehouse Support
  • Assist with merchandising, floor setup, and product displays
  • Move and stage furniture between the warehouse and the showroom
  • Help maintain a clean, organized, and customer-ready store
• Operations & Inventory
  • Prepare delivery routes and stage merchandise
  • Receive and track incoming inventory
  • Maintain organized warehouse spaces
• Customer Support & Collections
  • Assist with customer account follow-ups when needed
  • Support repossession efforts (when authorized) in a professional manner

What Success Looks Like

• Exceptional customer service and positive feedback
• Safe, damage-free deliveries
• On-time performance and accurate documentation
• Strong teamwork and professionalism

What You Bring

• Valid driver's license with a good driving record
• Ability to lift and move 10100+ lbs regularly
• Strong customer service and communication skills
• Basic mechanical ability (furniture assembly)
• Reliability, professionalism, and a team-first mindset

Work Environment

• Active, hands-on role (lifting, moving, assembling)
• Indoor and outdoor work in varying conditions
• Full-time schedule with weekend availability

Why Join Kimbrell's?

• Be part of a customer-first culture
• Work in a role where every day is different
• Make a real impact on the customer experience
• Join a team that values hard work, service, and professionalism

Apply today and help deliver more than furnituredeliver an experience. The above-listed are a few of the duties and responsibilities associated with this position and are not intended to be a comprehensive list of all duties. Compensation: $15.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The first Kimbrell's furniture store opened in downtown Columbia, SC in 1915. In its 110th year, Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer and operates 44 stores to serve customers across both North and South Carolina, with its headquarters and distribution center based in Charlotte, NC.

Founding principles continue to guide the company. Kimbrell's believes for the company to be successful, its people must be successful. The company aims to treat employees as "family," working together to improve the happiness and well-being of others through home furnishings. The company also aims to treat customers as "family" through its superior customer service.

Kimbrell's hand-selects furniture to uniquely offer customers a combination of style and value. Kimbrell's partnerships with Sealy and Jamison also offer comfort and value in its exclusive mattress lineups. Kimbrell's has expanded its quality home furnishings to include appliances, electronics, outdoor, and home decor that enhance customers' homes. A mainstay for the company remains its own in-house financing program that offers customers personalized credit.

Kimbrell's remains a family business dedicated to:

• Affordable style
• Friendly service
• Personalized credit
• Comfortable shopping