Floor Supervisor Store 151 La Crescenta, Ca
$19.5 per hourAce Hardware
Floor Supervisor
The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.
Customer Service
- Project a positive representation of Ace Retail Group.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Project a friendly, outgoing demeanor; work well with customers as well as associates.
- Ensure all calls and pages are answered promptly, courteously and effectively.
- Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration.
- Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
- Ensure a positive, professional and safe work environment for all associates.
- Supervise the general operations of the entire store.
- Responsible for opening and closing the store.
- Assist with the implementation of Store Support Center programs.
- Help ensure successful Loss Prevention, Safety and Internal Audits.
- Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
- Communicate any operational or managerial issues to the General Manager in a timely manner.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
- Help ensure that weekly price changes and label updates are completed timely and accurately.
- Assist with all cashiering functions including training, maintenance, audits, and reports.
- Perform all other duties as assigned.
Inventory & Merchandising
- Help ensure forklift operations and receiving is completed in a safe and efficient way.
- Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
- Assist with maintenance of back stock levels.
- Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
- Assist with merchandise resets throughout the store.
- Assist to ensure all signage is current in the store.
- Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Leadership
- Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
- Lead by example; be approachable by all associates and customers.
- Assist in training of all associates.
- Participate in store meetings.
- Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
- Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.
Other Essential Requirements
- Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
- WINNING – In business, money is the score. To win, we must perform, compete, and have fun.
- EXCELLENCE – Striving to be our best through continuous improvement and inspiration.
- LOVE – Love the people, love the work and love the results.
- INTEGRITY – Honesty, reliability, high character and ethical behavior.
- GRATITUDE – Appreciating being in the business of serving others.
- HUMILITY – A modest and respectful approach to leadership and work.
- TEAMWORK – Collaboration over control or credit; together we are Ace.
- Previous retail management experience preferred. Hardware experience preferred.
- Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
Starting $19.50
Life at Ace
Find out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.
$18 per hour
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