Shift Leader

Poke House Candidate

The ideal Poke House candidate will:

• Be a reliable, energetic, and motivated individual
• Have a cheerful, friendly, and enthusiastic attitude and display a positive approach to all assignments
• Love to help and serve customers and possess exceptional customer service skills
• Have the ability to work in a team and maintain positive working relationships with all team members
• Have the ability to maintain a professional appearance at all times
• Be able to adapt to a fast-paced work environment with changing customer volume levels
• Have the ability to speak clearly, listen attentively, and follow instructions
• Have a complete understanding of all Poke House rules and regulations

A typical day at Poke House:

• Greet all customers that enter the store. Create a genuine customer experience through a high level of attention and service.
• Assist in-house customers and complete customer orders efficiently, accurately, and in a timely manner.
• Assist delivery drivers and complete online/mobile orders efficiently, accurately, and in a timely manner.
• Complete and manage customer transactions using the POS system. Collect cash or card payments. Issue receipts, refunds, and correct changes as needed.
• Replenish Poke House products and supplies as needed. Assist in maintaining store visual objectives, housekeeping standards, and service line replenishment.
• Demonstrate excellent time-management skills with the ability to work independently or as part of a team.
• Interact with team members at all levels of the company.
• Maintain up-to-date knowledge on all Poke House menu items and enthusiastically recommend Poke House favorites.
• Answer customer questions, provide information, and resolve all inquiries.
• Clean and maintain all working areas (e.g., floors, dining room, service line, POS counter, restroom, kitchen, etc.). Maintain a high level of cleanliness and organization at all times.
• Adhere to all sanitizing, food safety, and health procedures to limit the spread of germs and foodborne illnesses between team members and/or customers.
• Uphold the integrity of the food with brand standards, techniques, and adherence to local and state laws.

Core Responsibilities (Team Member/Cashier):

• Customer service, cashier
• Food assembly
• Cleaning, sanitizing
• Communication & teamwork
• Upholding current food, safety, and health standards

Core Responsibilities (Shift Leader/Team Trainer):

• Customer service, cashier
• Food assembly
• Cleaning, sanitizing
• Communication & teamwork
• Training new hires, retraining
• Delegating tasks & responsibilities
• Assigning breaks and lunches
• Upholding current food, safety, and health standards
• Basic food preparation

Requirements:

• At least 18 years of age (Shift Leader/Team Trainer)
• Be available to work at least 4 days a week
• Be able to communicate in the primary language(s) of the work location
• Food Safety Certification
• Open and flexible availability (variable hours/days, including nights, weekends, and holidays, as needed)
• Physical requirements: Long periods of standing, walking, and lifting (up to 25 lbs)

Poke House Perks:

• Competitive compensation
• Flexible scheduling
• Discounted delicious food
• Full-time and part-time opportunities

Job Type: Part-time

Schedule:

• Day shift
• Night shift
• Monday to Sunday
• Weekend availability