Universal Banker II

Locations Downtown Lowell 60 Fletcher Street Lowell, MA 01854, USA Chelmsford Center 23 Fletcher Street Chelmsford, MA 01824, USA Essentials Duties and Responsibilities Bank Operations & Customer Experience Processes customer transactions and payments within the lobby or drive-thru, including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, bank checks, bonds; accountable for ensuring confidential customer information is securely stored throughout the day Maintains necessary supplies and cash; additionally, orders branch/ATM cash Balances cash drawer and transactions at end of working day Balances the ATM and vault independently Authorizes supervisor override in core banking system, initialing and check signing authority as necessary Organizes daily branch work, maintains accuracy and proper documentation, completes required regulatory and operational reports, performs quality control, and completes currency transaction reports Assists customers with access to safe deposit boxes (in applicable branches) and closure; adheres to respective procedures and guidelines Ability to navigate Lowell Five web site, demonstrates familiarity with current interest rates, and discusses with customers Opens checking, savings and certificates of deposit accounts Provides excellent customer service to internal and external customers; resolves any problems or complaints in a timely manner and escalates to branch management as appropriate Researches and responds to more complex customer inquiries in person and via phone Troubleshoots problems with office equipment and program applications Acts as backup to UB III as needed Business Development Educates customers on consumer and business products and services, including an awareness of cash management services Recognizes referral or sale opportunities and initiates introductions to appropriate team members across all Bank channels, including but not limited to Cash Management, IIM and Commercial Lending Advises to digital banking, including enrollment, benefits of use, platform options, and how to utilize; ability to onboard customers in the branch Utilizes and promotes the branch team’s usage of CRM (Salesforce) Professional Development Strives to maintain an inclusive team environment Learns and maintains knowledge of Bank products and services Acts as an in-branch trainer for new hires and those training for the UB II role Requirements High School diploma or equivalent preferred Generally, a minimum of 6 months in the Universal Banker I position or relevant work experience Thorough knowledge of Bank products and services as well as proven record of adhering to Bank policies and procedures Customer focused with the ability to recognize opportunities, offer advice, and maintain relationships Strong oral communication skills with the ability to be concise, clear, and consistent Organized and detail-oriented Self-motivated with the ability to take initiative while motivating others Ability to problem-solve and provide solutions to customer’s needs Ability to multi-task and adapt to change, including branch location Knowledge of basic computer skills with a comfort level using program applications and office equipment including but not limited to: Microsoft Office, CRM, Synergy, core software, scanner, cash recycler and discriminator is preferred Flexibility in work schedule and at times, location Ability to occasionally lift office products and supplies weighing up to approximately 25 pounds Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change over time. The hourly range for this position is $24-26 per hour. This range reflects the Bank’s good faith estimate for this role at the time of posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual compensation will be determined based on factors, such as but not limited to, relevant education, experience, and skills. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr