Deposit Operations Specialist II - EIP

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The Position

Job Title
Deposit Operations Specialist II - EIP

Job Description

SUMMARY

This position is responsible for timely, accurate, and compliant processing of all assigned tasks daily within Exception Item Processing (EIP). Employees are expected to take initiative to provide assistance to the team and to ensure customer service is a priority while completing the required functions.

MAJOR DUTIES AND RESPONSIBILITES (ESSENTIAL FUNCTIONS)

• Review and process adjustments and check dispute requests received from multiple channels.
• Process Unposted Items related to DDA accounts.
• Review the Stop Suspect List and work items appropriately.
• Process and balance Incoming Fed Returns (chargebacks).
• Process NSF items and balance Outgoing Fed Returns.
• Review and decision Verafin High Risk Check Review Alerts.
• Work ARP exceptions and balance Official Check Accounts.
• Place Foreign Currency Orders and assist with Foreign Currency Exchanges, as received.
• Monitor the Fed Recon and other various GLs for outstanding items and balancing issues.
• Responsible for learning all job duties and tasks in EIP.
• Provides exceptional customer service through email, Salesforce cases, phone support, or other avenues of communication to internal bank personnel, and on occasion external customers.
• Responsible for serving as a Subject Matter Expert for EIP task and duties.
• Responsible for completing two hours of dedicated learning per month.
• Maintains a thorough knowledge of First United Bank's policies and procedures, as well as banking laws and regulations in relation to Check and ACH processing and returns.

ADDITIONAL DUTIES AND RESPONSIBILITES

• Serve as backup to Legal Processing, related to Garnishments, Levies, Freezes, and Subpoenas.
• Perform other duties as assigned by Supervisor or Manager.
• Assist with training employees, as needed.
• Identify system gaps and suggest process improvements.
• Complete all required compliance exams on an annual basis.
• Adherence to all First United Policies and Procedures.
• Dresses professionally.

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• High school diploma or equivalent required.
• 2+ years of banking experience is required.
• Customer service experience with a focus on phone-based interactions is preferred.

Technical/Functional Competencies

• Meticulous attention to detail.
• Exceptional customer service skills by all means of communication including written, verbal, and nonverbal with the ability to work well with a wide range of people.
• Excellent computer skills with proficient knowledge of Microsoft Word, Excel, and Outlook.
• Demonstrates critical thinking and problem-solving skills.
• Ability to work in a fast-paced environment and work well under pressure.
• Dependable and adheres to timelines and schedules.
• Takes initiative in development and completion of projects.
• Basic knowledge of banking laws and regulations.
• Ability to work independently and in a team environment.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by the supervisor or manager to meet the ongoing needs of the organization.

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All Locations:
Durant-Corporate

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First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.