Deposit Operations Processor

Key Responsibilities:

Key responsibilities for this position include, but are not limited to, the following:

Deposit Operations

• Perform daily operational duties for all branch locations.
• Collaborate in the development and enforcement of standardized procedures for deposit operations across branches.
• Serve as an escalation resource for branch personnel regarding operational matters.

Card Maintenance

• Manage and process debit card operations, including issuance, replacements, card blocking, fraud alerts, disputes, and customer support related to card transactions.
• Coordinate card activations and customer information changes.

Transaction Processing & Error Resolution

• Place and release holds, process stop payments, and respond to service requests within delegated authority.
• Execute and verify correction entries involving non-posted items, NSF transactions, returned items, and Federal Reserve Bank adjustments.
• Monitor transaction accuracy and compliance with internal control standards.

Customer Service Support

• Conduct thorough customer and account research to resolve inquiries and support holistic banking relationships.
• Respond promptly and professionally to internal and external inquiries via phone, email, and other communication platforms.

Administrative Functions

• Maintain accurate and organized document records in accordance with record retention policies and audit standards.
• Draft and complete letters, memos, forms, service requests, and other operational documentation based on information from systems and customers.

Training and Knowledge Sharing

• Serve as a subject matter expert and resource for branch staff regarding deposit-related processes and services.
• Provide cross-training to peers and branch personnel; mentor less experienced staff on bank policies, systems, and procedures.
• Facilitate knowledge transfer and procedural clarity to ensure continuity of operations across branches.

Confidentiality

• Rigorously maintain the confidentiality of sensitive customer and institutional information in compliance with the Bank’s information security policies and applicable privacy laws.

Requirements

Qualifications:

Qualifications for the position include, but are not limited to the following:

• High School Diploma or equivalent required; Associate’s degree or higher preferred.
• Minimum of one (1) year of banking operations, back-office processing, or related financial services experience.
• Proficiency in core banking systems and Microsoft Office applications.
• Demonstrated knowledge of NACHA rules, Reg E, Reg CC, and UCC Articles 3 and 4 preferred.
• Strong written and verbal communication skills.
• High attention to detail, accuracy, and time management.
• Ability to work both independently and collaboratively in a fast-paced environment.