Client Services Representative

Job Description

Job Description

Kelly has an exciting opportunity available for a Client Services Representative in the Houston, Texas ara! Under the functional direction of the Global Capital Purchasing Leader and direct coaching by the Project Procurement Coordinators (PPC), the Client Services Representative (CSR)  serves as direct interface between the Global Capital Purchasing (GCP) organization (procurement planning, sourcing and expediting activities) and supports Stakeholders and partners on procurement work processes and transactional systems for capital project purchasing, planning and execution.
The role supports the following transaction types:

• Process Material Specification Transmittal (MST) Packages
• Request for Quotes
• Spot Purchase Orders
• Addendums
• Finalization of all transactions

Primary Responsibilities:    
Workload Efficiency and Quality Management for MST's and/or Transactions

• Adhere to the agreed cycle times between Engineering Solutions (ES) and GCP.
• Monitor quality of documents submitted by ES and provide work process guidance.
• Ensure documents submitted to internal partners, stakeholders, and suppliers comply with GCP quality standards.
• Understand Delegation of Authority for Spend and Commit including override approval process.
• Identify, analyze and resolve supply and transactional procurement issues (purchasing and payables). Involve other purchasing team roles if required.
• Contribute to work process improvements.

Functional Mailboxes and MST Package Processing

• Monitor functional mailboxes for new incoming MST’s.
• Enter MST/Purchase Order information into tracking database.

Inquiry and Bids

• Prepare bid lists and create inquiries for capital equipment and materials.
• Ensure material requisition (MST package) and competitive bid process is followed for each requisition as called for in the project supply plan.

Purchase Order Write-ups & Finalizations

• Enter Purchase Order into purchasing system.
• Update existing orders with addenda.
• Input and distribute purchase orders and addenda in accordance with project instructions.
• Set up purchase orders in the Progress Billing Management System.

Training & Expertise

• Provide training for eMST process, purchase order/addendum input processing.
• Guide and assist internal partners. Be the knowledgeable focal point for supplier and internal partner transactional procurement issues.

Critical Success Factors:      

• High level of skill utilizing the purchasing systems
• Excellent communication and teamwork skills
• Fluent in MS Office, Outlook
• Initiative and proactive self-management

Education/Certification/Experience Requirements:      

• High School Degree minimum plus at least 5 years of related work experience

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.