Reception - Boston

Job Description

Job Description

Job Description

Job Title:

Reception

Location:

Boston

Reporting to:

Reception Manager

Position Overview

Creating Outstanding First Impressions

As a Host/Hostess at F1 Arcade, you'll be the first friendly face our guests see, setting the tone for an unforgettable experience. Whether welcoming guests at the entrance, managing check-ins, or helping with reservations and walk-ins, you'll be at the heart of the action-making sure everyone feels valued from the moment they arrive

Bringing the Energy

Your warm welcome, engaging personality, and attention to detail will help create a buzz of excitement right from the start. You'll play a key role in keeping things running smoothly at the front desk while delivering exceptional service with a smile. Whether it's a special celebration or a casual visit, you'll help make every guest feel like a VIP.

At F1 Arcade, we aim to impress-and your energy and enthusiasm will help make every visit one to remember.

Key Areas of Responsibility

• Welcome Guests with Warmth: Be the friendly face that greets every guest, creating a positive and exciting first impression.
• Support Smooth Check-Ins and Walk-Ins: Help manage reservations and walk-ins efficiently to keep the guest flow running smoothly.
• Deliver Exceptional Guest Service: Provide attentive, professional, and friendly service that reflects the F1 Arcade experience.
• Work as One Team: Communicate and collaborate with other departments to ensure every guest has a seamless visit.
• Handle Guest Questions with Care: Respond to inquiries with confidence, making sure guests feel listened to and well taken care of.
• Keep the Front of House Looking Sharp: Maintain a tidy and organized reception area, helping to create a welcoming and energetic environment.

Skills Required

• Guest-Focused Experience: Previous experience in hospitality, entertainment, or a fast-paced guest-facing role is a plus.
• Great Communicator & Problem-Solver: Friendly, clear communicator who can think on their feet and handle guest questions with confidence.
• Organised & Proactive: Reliable and detail-oriented, with a can-do attitude and a hands-on approach.
• Team Player with Positive Energy: Enjoys working with others and brings enthusiasm and professionalism to every shift.
• Flexible Availability: Willing to work a variety of shifts, including evenings, weekends, and holidays
• Ability to consistently demonstrate F1 Arcade Core Values:

Pursuit of Excellence

Positive Energy

Integrity

Team Spirit

Basic Physical Requirements

When working at an F1 Arcade venue, Team Members must be able to perform the duties of that venue. The team member will frequently sit for short periods of time, talk via Cloud Based video conferencing and the phone often, and hear and manipulate objects constantly.

Additional requirements will include lifting up to 10 (ten) pounds constantly and up to 50 (fifty) pounds as required. Lifting from floor to shoulder constantly and overhead infrequently. Twisting and reaching frequently. Grasping objects to move or manipulate constantly. Working in hot then cold environments for extended periods of time. May inadvertently bump into team members in a relatively small work area. Will stand and walk for extended periods of time. FREQUENT hand washing and sanitation is required. Ability to use knives, slicing equipment, and other food preparation equipment. Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices.

F1 Arcade is an equal opportunity employer. All applicants will be considered for employment without attention to race color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.