Automotive Service Advisor/Writer

Automotive Service AdvisorThe Premier Collection believes that its people are its most important assets. The Premier Collection was founded on 4 business principles: Integrity, Fair & Competitive Pricing, Excellence in Service and Respect for the Individual. We work as a team, best utilizing our individual talents and skills to reach a common goal. Our teammates are empowered and trained to be leaders within our organization. The automotive industry is rapidly progressing. Every day, The Premier Collection takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.Work/life balance - 5 day work week & up to 3 weeks vacation.Competitive hourly pay based on experienceOngoing training and Career DevelopmentProfessional SeminarsEmployee Discounts on all new car, used car, service parts, accessories and gearMonthly Birthday and Anniversary CelebrationsWe 100% believe in promoting from withinFree lunch on SaturdaysFlexible SchedulesHealth insurance with 50% employer contributionOpportunities for advancementFamily-friendly atmosphere3rd generation family businessAll new state of the art facilities401(K) PlanWe support Alex's Lemonade, Maria Fareri Children's Hospital, countless churches and synagogues, local schools, animal shelters, woman's community housing, shelters, food banks, feeding Westchester.Automotive Service Advisor ResponsibilitiesGreet and guide clients in the service drive through the service process.Assist customers in identifying and explaining their concernsExplain maintenance based on mileage and time passed since last visitCoordinate Valet for pickup and delivery of customer's vehiclesEnsure proper documentation of Complaint, Cause and CorrectionFollowing up after service to assist customers with additional questionsRepresent The Premier Collection's brand with excellenceHighly organized and eagerness to improveWillingness to take initiativeComputer literacy, quality writing and grammar skillsProvide an exemplary level of customer service.Automotive Service Advisor QualificationsAutomotive Service ExperienceCaring and empatheticAbility to maintain hardworking, high-energy personality throughout the workdayPositive can-do mentality, eager to improveExcellent verbal and written communication skillsAbility to thrive in a collaborative team settingEffective listening and communication skillsAttention to detail in follow-through and closing skillsValid driver's licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.