Collection Representative

Massachusetts General Hospital - - Responsibilities: Contact the guarantor for accounts in assigned work queues with the goal of clearing the accounts in a timely manner; Respond to patient/guarantor concerns during any contact; Maintain assigned guarantor payment plans to ensure that payments are made regularly; Begin designated guarantor contacts by creating a CRM folder to classify the reason for the contact; Provide timely, professional, and accurate account review, analysis, and resolution of patient inquiries