Senior Routing Engine Developer (CX Platform)

We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital interactions across agents queues skills channels and business units in real time. The role includes building highly scalable backend services capable of processing large volumes of routing decisions with strict latency availability and resiliency requirements. You will work primarily with Java Spring Boot distributed architectures event-driven systems and cloud-native technologies collaborating closely with product architecture workforce management telephony and CX platform teams.

Responsibilities:

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills priorities capacity availability and business rules.
• Ensure high availability scalability resilience and performance across queues routing paths and interaction workloads.
• Design and maintain APIs supporting routing configuration administration monitoring and integration requirements.
• Optimize systems for high concurrency fault tolerance resiliency and predictable performance.
• Integrate routing services with telephony digital messaging workforce management CRM identity reporting and analytics platforms.
• Design and develop critical Java and Spring Boot services APIs integration components and reference implementations.
• Translate business journeys and operational requirements into solution components interaction flows deployment views and technical roadmaps.
• Define non-functional requirements for availability performance concurrency security privacy observability disaster recovery and supportability.
• Review designs and code identify technical risks challenge assumptions and drive pragmatic decisions that balance quality time and cost.
• Establish engineering standards reusable patterns quality gates documentation expectations and technology adoption guidance.
• Collaborate with CX domain experts to translate operational requirements into routing capabilities.

Qualifications :

• 8 years of software engineering experience including substantial ownership of architecture and technical delivery for distributed applications.
• Expert-level hands-on experience with Java Spring Boot implementing distributed systems and microservices architectures REST APIs persistence security testing and performance engineering.
• Experience developing routing logic for contact center communications or customer engagement platforms.
• Knowledge of ACD concepts agent states queue management skill-based routing priority routing proficiency routing and workload balancing.
• Experience building high-throughput low-latency transaction processing understanding of API-first design event-driven architecture messaging distributed systems and cloud-native engineering.
• Experience with PostgreSQL or comparable relational databases data modeling integration data flows and transactional design.
• Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement.
• Excellent communication skills including the ability to produce clear technical documentation and lead client-facing workshops.

Nice to Have

• Experience with real-time communications platforms such as FreeSWITCH or Kamailio.
• Knowledge of optimization algorithms decision engines or scheduling systems.
• Experience with Genesys NICE Five9 Amazon Connect Cisco Avaya or comparable contact center platforms.
• Exposure to WFM processes and integrations involving forecasting schedules adherence etc.
• Familiarity with Kafka or RabbitMQ Kubernetes Jenkins observability platforms API gateways and security architecture.
• Practical experience with AI-assisted software development or AI-enabled solutions including tools such as Claude or GitHub Copilot is a plus.

Additional Information :

We offer:

• Culture of Relentless Performance:  join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits:  enjoy a comprehensive compensation and benefits package including health insurance and a relocation program.
• Work From Anywhere Culture:  make the most of the flexibility that comes with remote work.
• Growth Mindset : reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
• Global Impact:  collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment:  be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values:  join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

Yes

Employment Type :

Full-time