Practice Manager - Urgent Care

Practice Manager – Urgent Care Department/Location: Urgent Care Reports To: Director of Clinical Operations Classification: Exempt | Full Time Location: 1651 E. 29th St., Muncie, Indiana. Overview As an Open Door Practice Manager, you will lead the day‑to‑day operations of our Urgent Care clinic, ensuring efficient, high‑quality, patient‑centered care in a fast‑paced environment. This role is responsible for clinic performance across operations, staffing, quality, patient experience and financial outcomes. What Success Looks Like First 30 days – Learn clinic operations, workflows and team dynamics; build relationships; identify opportunities to improve patient flow; begin understanding key performance metrics. First 90 days – See progress in clinic performance; implement improvements making workflows more efficient; align staffing and schedules with patient needs; establish a consistent rhythm for reviewing performance and identifying opportunities to improve. Roles & Responsibilities Lead daily clinic operations including patient flow, staffing, scheduling and resource allocation. Ensure appropriate coverage across all hours of operation to support patient access. Optimize throughput, including door‑to‑provider time and overall length of stay. Monitor and support key performance indicators related to access, volume and patient experience. Develop and implement workflows to improve efficiency and reduce variation. Ensure compliance with policies, procedures, regulatory and safety standards. Maintain clinic readiness, including supplies, equipment and environment of care. Partner with providers and clinical leadership to support clinic performance. Review trends to inform staffing, scheduling and operational decisions. Lead performance improvement efforts and support accreditation readiness. Supervise and support staff including medical assistants and front office team members. Lead hiring, onboarding, training and performance management. Serve as a point of support for patient and staff concerns. Successful Candidates Will Demonstrate a commitment to ethical, inclusive and patient‑centered care. Exhibit Open Door values: Esteem the Team, Maximize Potential, Do the Right Thing, Choose Compassion and Encourage Uniqueness. Lead with professionalism, accountability and respect. Be comfortable managing multiple priorities in a fast‑paced environment. Use data to guide decisions and improvements. Communicate clearly and effectively with staff, providers and leadership. Foster a positive, team‑oriented work environment. Qualifications Previous leadership or management experience required. Healthcare or clinic operations experience preferred. Strong organizational, problem‑solving and communication skills. Experience managing staff, schedules and workflows. Ability to interpret and act on performance data. Benefits Excellent benefit package covering medical, dental and vision. Competitive pay. Supportive team environment. PTO and vacation time. Opportunities for learning and career growth. Physical & Environmental Requirements Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other common clinic conditions. Requires corrected vision and hearing to normal range or use of approved adaptive equipment. Requires standing, walking or sitting for long periods of time; occasional bending, stretching or lifting up to 40 pounds. Requires the ability to work under stressful situations. #J-18808-Ljbffr