Patient Account Representative - Clinics

Job Summary

The Patient Accounts Representative II is responsible for performing a variety of front office and billing functions to support accurate patient registration, scheduling, coding, and account resolution. This role ensures a smooth patient experience by coordinating check-in and check-out processes, verifying insurance, collecting co-pays, posting payments, and maintaining accurate records in compliance with organizational policies and applicable regulations.

Essential Functions

• Greets patients and families in a professional and courteous manner to facilitate an efficient and welcoming check-in process.

• Verifies and accurately enters patient demographic and insurance information into the registration and scheduling system.

• Collects co-pays and other patient financial responsibilities at the time of service.

• Posts patient payments and reconciles cash drawers or daily deposits in accordance with department procedures.

• Ensures accurate and complete coding and billing data entry for all patient visits.

• Schedules and confirms appointments, and assists with referral coordination as needed.

• Responds to phone inquiries and directs calls appropriately while maintaining a high level of customer service.

• Supports provider schedule management and daily patient flow.

• Maintains patient confidentiality and protects patient information in accordance with HIPAA guidelines.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

Qualifications

• 1-2 years of experience in a physician clinic, patient access, or healthcare billing environment preferred

Knowledge, Skills and Abilities

• Strong customer service and communication skills.

• Knowledge of insurance verification and billing processes.

• Ability to work independently and efficiently in a fast-paced environment.

• Proficiency in using healthcare systems and electronic scheduling/registration software.

• Strong multitasking and organizational skills.

• Knowledge of HIPAA and patient confidentiality standards.

• Ability to resolve routine problems with minimal supervision.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.