Associate Principal - Package Implementation

Job Title: ServiceNow Business Process ConsultantLocation: Santa Clara, CA (Remote)Job Responsibilites: Create content showcasing product adoption sequencing and capabilities that are known to drive value for customers who have deployed them Publish the content to Community and YouTube channelCreate product training content for ServiceNow Impact teams Includes a 101level product overview explanation of common use cases and agentic capabilitiesDeliver training sessions for ServiceNow Impact teams based on the content created in the line above Include at least 1 live session in each geographic region and a recorded versionEngage with customers to deliver architecture reviews customer capability reviews and advisorybest practice sessions with a goal of driving product adoption for Legal HR and S2P productsContact core account Impact team CSMs and CSEs of low adoption and undeployed customers to share adoption content and product training materialContact solution sellers and Impact team CSMs CSEs of customers renewing in the next 4 quarters to obtain renewal risk assessments and detailsProgram manage crossteam initiatives value metrics Focus customer program Journeys adoption tracking downsell risk managementMonitor reporting compliance SSFs and Tasks included in all plays and vanguards cases are updated at least once a weekTriage CRIR requests and risk signals to identify when PEx engagement is needed Report findings to team manager for prioritizationReview and improve NowCreate content Deploy the product create the templatescontent publish to Best Practice Center clean up broken links remove outdated contentCreate customer story slides Work with Outbound Product Management to publish on the Sales Success CenterJob DescriptionExperience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpoweredtools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industryOverall 7 years of work experience with ServiceNow platform a minimum of 5 years in a technical or technofunctional customerfacing role deliveringServiceNow HRSD product line implementations for large organizationsServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired such as CTAStrong ServiceNow platform knowledge with the ability to roll up sleeves and resolve technical issues while also understanding process nuances and KPIs thatare critical for customers HR operationsExperience implementing ServiceNow HR Service Delivery products strongly preferredPossesses deeprooted expertise and an active presence in the HR industry leveraging domain knowledge and industry relationships to shape product strategyand drive the success of HRfocused solutionsExcellent communication and interpersonal skills with the ability to effectively communicate technical concepts to nontechnical audiencesStrong analytical and problemsolving skillsAbility to work effectively in a fastpaced dynamic environmentFamiliarity with Agile methodologies and experience working in an Agile environmentStrong problemsolving skills and ability to work independently and as part of a teamExperience working with crossfunctional teams including product process owners engineers sales and marketing professionalsCustomerfocused mindset and commitment to delivering highquality resultsProven track record of driving business growth and customer satisfaction through innovative technology solutions