Employee Relations & Compliance Manager

Job Description

Job Description

Position Summary:

The Employee Relations and Compliance Manager is responsible for overseeing the organization’s complaint, grievance and investigation procedures, overseeing discipline, corrective actions, performance improvement plans, overseeing performance evaluation process, ensuring regulatory compliance, and promoting a culture of ethical conduct and accountability. The role ensures compliance with federal, state, and local laws, and supports risk mitigation efforts in a nonprofit behavioral health environment. This role will supervise HR personnel performing HRIS and compliance-related duties.

Duties and Responsibilities:

Complaint and Grievance Management

• Lead and manage the organization’s grievance and complaint resolution process for employees, clients, and stakeholders
• Ensure timely, fair, and consistent handling of complaints in accordance with organizational policy and legal requirements
• Maintain confidential documentation and tracking systems for all grievances
• Identify trends and recommend corrective actions to Corporate Counsel and Compliance Officer

Investigations

• Conduct thorough, unbiased investigations related to employee relations issues, discrimination, harassment, and policy violations
• Interview involved parties and gather relevant documentation
• Ensure timely, fair, and consistent handling of complaints in accordance with organizational policy and legal requirements
• Prepare detailed investigative reports with findings and recommendations
• Partner with HR and leadership to implement appropriate corrective action.

Discipline, Corrective Action, PIP Oversight

• Oversee the issuance of discipline, corrective action, and/or performance improvement plans (PIPs)
• Partner with HR and leadership to implement appropriate discipline, corrective action, or PIP
• Track the issuance of discipline, corrective action, and/or performance improvement plans to ensure consistency
• Provide support to Managers, Program Directors when meeting with employees to issue discipline/corrective action/PIP
• Assist with the identification of training when necessary
• Oversee HR personnel to ensure finalized, signed documents are maintained in the respective personnel files
• Ensure consistent application of policies and procedures

Performance Review Oversight

• Oversee HR distribution of 90-day and annual performance evaluations
• Oversee HR personnel responsible for ensuring 90-day and annual performance evaluations are complete
• Oversee HR personnel responsible for ensuring 90-day and annual performance evaluations are maintained in personnel files

Compliance Oversight

• Oversees HR personnel responsible for performing all background checks on new hires and current employees
• Ensure compliance with applicable laws and regulations (e.g., EEOC, HIPAA, OSHA, state-specific non-profit and behavioral health regulations)
• Develop, review, and update policies and procedures to ensure regulatory requirements
• Support audits, licensing reviews, and accreditation processes
• Identify compliance risks and recommend mitigation strategies
• Prepare reports on grievance trends, compliance metrics, and risk areas
• Oversee HRIS duties and responsibilities

Qualifications:

• Minimum of five (5) years of experience in employee relations, compliance, and investigations
• Must have ethical judgment and integrity, emotional intelligence, attention to detail, critical thinking, communication, influence, and cultural competence
• Strong knowledge of employment laws and regulatory requirements
• Excellent writing skills, investigative, and problem-solving skills
• Must be detail-oriented, highly organized, analytical, and proactive
• Excellent time management skills
• Ability to effectively comprehend and execute processes
• Excellent oral and written communication skills
• Ability to tackle multiple projects within tight timeframes and deadlines
• Proficient in Microsoft Office Suite

Education and Experience:

• Bachelor’s degree required; Master’s degree and HR Compliance certification preferred
• Master's Degree with relevant certification (e.g., SHRM CP/SCP, PHR/SPHR, CHC preferred,
• 5 years of experience in employee relations, compliance, or investigations, or a Bachelor’s degree in Human Resources, Business Administration, or related, 8 years of experience, and the above certifications

Equal Opportunity Employment:

PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

Americans with Disabilities Act:

Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case-by-case basis in accordance with the law.