Lead Product Manager, AI

About the Team Composer sits at the center of Klaviyo’s strategy to define the future of AI-native marketing. As Klaviyo’s AI-powered marketing orchestration product, Composer helps marketers move from an idea to launch-ready campaigns, flows, audiences, and content through a conversational experience dramatically reducing manual effort and making AI a true execution layer for marketers. The Native Composer team is responsible for shaping how AI agents operate across Klaviyo’s core product surfaces from content generation and campaign creation to workflow orchestration, analytics, optimization, and support. Sitting at the intersection of AI systems, product experience, platform architecture, and go-to-market strategy, the team is building the foundation for intelligent, AI-native marketing workflows. The Role We’re looking for a Lead Product Manager to own the strategy and execution for Native Composer, Klaviyo’s in-app AI assistant and orchestration experience. In this role, you will define how marketers interact with AI across Klaviyo’s product ecosystem, shaping experiences that combine conversational interfaces, sub-agents, workflow automation, and intelligent recommendations into a cohesive execution platform. You’ll work closely with Engineering, Design, Data Science, Research, and GTM teams to build scalable agentic systems that are reliable, extensible, and deeply integrated into marketer workflows. This includes defining orchestration patterns, onboarding new skills and agents, improving agent quality and usability, and ensuring Native Composer and Standalone Composer evolve cohesively where appropriate. This role is ideal for a product leader who enjoys operating in highly ambiguous, fast-moving environments and is excited about shaping the future of AI-native software experiences. Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time. What You’ll Do Define and own the product vision and roadmap for Native Composer. Own the end-to-end in-app AI assistant experience, including conversational UX, sub-agent orchestration, and expansion into native product surfaces such as sidebars, inline assistance, floating action buttons, and full-page workflows. Partner with Engineering and Design to translate marketer workflows into scalable agentic experiences across Klaviyo’s core product surfaces. Define the contribution framework for skills and agents across 7+ contributing teams, including integration patterns, quality standards, evaluation processes, and operational guardrails. Drive convergence between Native Composer and Standalone Composer where shared systems and experiences create leverage. Improve the reliability, usability, and effectiveness of AI-powered workflows across campaign creation, audience building, analytics, optimization, and support. Partner with Marketing, Operations, Customer Success, and Sales teams to shape product positioning, packaging, and go-to-market execution. Engage directly with customers to understand emerging workflows, pain points, and adoption drivers for AI-assisted marketing. Define and track key product and operational metrics related to adoption, retention, agent quality, workflow success, and customer impact. Lead cross-functional initiatives across Product, Engineering, Design, Research, Data Science, and GTM organizations. Communicate product strategy, tradeoffs, and execution priorities clearly across stakeholders and executive leadership. Who You Are 7–10+ years of product management experience, including ownership of technically complex or platform-oriented products. Experience building AI-powered products, conversational interfaces, workflow automation systems, or agentic experiences. Strong technical depth with the ability to partner closely with engineers on systems architecture, orchestration, integrations, and scalability. Track record of building customer-facing products on top of sophisticated backend or platform systems. Experience leading ambiguous, cross-functional initiatives with multiple stakeholders and contributing teams. Strong customer empathy and ability to translate complex workflows into intuitive product experiences. Excellent communication and stakeholder management skills, including experience influencing senior leadership. Strong analytical and systems-thinking capabilities. Experience in marketing technology, SaaS platforms, productivity tooling, or AI copilots is a strong plus. Familiarity with evaluation systems, AI quality frameworks, or LLM-powered experiences is a plus. Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Salary Range Base Pay Range For US Locations:

$168,000 — $252,000 USD

Benefits In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Travel Requirement This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. AI Fluency AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. Equal Opportunity & Non-Discrimination Statement Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

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