Operations & Visual Manager - Knox Street

OVERVIEW

The Operations and Visual Manager is a member of the store leadership team who deals with ALO’s operational and visual strategy in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role’s north star is ensuring that the store is customer‑ready at all times. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, the position takes initiative to perform other tasks, as needed, to keep the store clean, safe, inviting and operating efficiently. Operations & Visual Leader Oversee and support execution of key operational and visual processes Investigate and root‑cause inventory accuracy issues, partnering with the General Manager to address process or system gaps Champion strong visual standards for the sales floor by leveraging business performance data Support sell‑through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries Support a safe work environment and efficient operation Business Leader Represent the business in meetings and on conference calls, in partnership with the General Manager Review, monitor and partner with the General Manager to manage the budget, reporting and other business data, including metrics such as Expenses and Sell‑Thru, and inform planning processes (e.g., quarterly business review and sales planning) Plan workflow business needs to protect optimal performance People Leader Ensure that the Operations and Visual team exudes ALO’s mission and guiding principles to effectively communicate to guests who we are, what we do, and why we do what we do Lead a team through accountability, continuous coaching, development of talent, and elevating KPI or results‑driven communication throughout the Operations and Visual team Establish internal and external pipeline through succession planning and recruitment strategy Write an effective schedule that prioritizes the best business strategy, in partnership with the General/Store Manager Flow Experience Leader Oversee execution of Flow experience deliverables while protecting operational efficiency Collaborate and implement the General/Store Manager’s vision and work cross‑functionally with business partners, as directed, to support organizational goals and achieve inventory and sales floor KPIs Demonstrate the ability to navigate the organization with a balance of business need and brand culture Operations & Visual Manager Qualifications 3-5 years of retail or related industry leadership experience Working knowledge of MS Office (Word, Excel and Outlook) Extraordinary interpersonal and communication skills, both verbal and written Agile with the ability to handle multiple tasks in a changing environment Aligns with and embodies ALO’s Guiding Principles Independent work ethic, time management skills, and personal accountability Requires constant movement in and around all areas of store Ability to lift, push, carry or otherwise move up to 50 pounds Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift Operations & Visual Manager Schedule To build a balanced schedule that supports the needs of the business and our teams, all full‑time employees are expected to be available for opening, closing and weekend shifts. All employees, without exception, are expected to be able to work during the company’s blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the first week of January). As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

Generous employee discount for ALO and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees) 401K with company matching (Full‑Time Employees) Monthly store incentives Clothing allowance Free yoga classes at any of our Sanctuaries (select cities) #J-18808-Ljbffr ALO