Restoration Production Manager

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance

Restoration Production Manager (Mitigation & Contents)
SERVPRO Team JRF | Manchester, NH | Full-time
Pay: $85,000 to $95,000 total comp (base + performance bonus)

About us
SERVPRO Team JRF runs nine SERVPRO franchises across New Hampshire and Massachusetts. When a home or business has water, fire, or mold damage, our crews handle the mitigation, contents, and rebuild. Our Manchester office covers southern and central New Hampshire, and restoration work doesn’t slow down in the winter.

The role
We’re hiring an experienced restoration production leader to run mitigation production and the contents program out of our Manchester facility. You’ll manage our NH Crew Chiefs and Production Technicians directly, plus our NH Facilities and Contents Manager. You’ll be responsible for response times, job quality, equipment and fleet readiness, and contents turnaround. This is a working management job. You’ll be on job sites every week, not managing from a desk.

This is not an entry-level role. You should already have run crews on water losses and know what a complete job file looks like.

What you’ll do

• Manage all NH Crew Chiefs and Production Technicians: daily scheduling, crew assignments, and workload balancing across active jobs
• Build and own the on-call schedule so emergency response is always covered
• Coordinate with our Project Managers, who handle scoping, estimating, and client management, while you hold scheduling authority over the crews
• Hire, train, and develop your team, including IICRC certification progress, safety compliance, and Crew Chief succession planning
• Visit job sites regularly for quality inspections and customer contact, and respond to jobs yourself when it’s busy
• Make sure every job file is complete and on time: photos, moisture logs, drying records, and daily notes
• Set and enforce standards for equipment, the vehicle fleet, consumables, and warehouse load-out so crews can roll without delay
• Run the Manchester contents program: pack-out, cleaning, deodorization, storage, inventory control, chain of custody, and return
• Bring equipment, vehicle, and facility recommendations to the General Manager with the costs to back them up

What we’re looking for

Required

• 5+ years of restoration production experience, including water mitigation
• 3+ years managing field crews, including scheduling, hiring, and performance management
• IICRC WRT certification
• Working knowledge of contents operations: pack-out, inventory documentation, cleaning, and storage
• Experience with Xactimate, DryBook, Encircle, or similar restoration software, or the ability to learn fast
• OSHA 30 certification, or able to get it within 6 months of hire
• Valid driver’s license with a clean driving record
• Able to take part in the on-call rotation and respond to after-hours emergencies
• Able to pass a background check

Preferred

• IICRC ASD, FSRT, or CCT certification
• Prior SERVPRO or franchise restoration experience
• Experience managing a warehouse, facility, or fleet
• Experience running a contents division
• Bilingual (English/Spanish)

Pay and benefits

• $85,000 to $95,000 (base salary plus annual performance bonus tied to clear production, asset, and contents metrics)
• Company truck, laptop, phone, and iPad
• Health, dental, and vision insurance, with the single premium 100% company-paid
• 401(k) with company match plus Safe Harbor profit sharing contributions
• Paid time off
• Paid IICRC certification advancement

Who does well here
Someone who has been running production for another restoration company and wants real systems, a team that’s already in place, and the authority to set the standard. If you’d rather be in the field than buried in email, you’ll fit in.

Apply today. We move quickly on qualified candidates.

SERVPRO Team JRF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.