Membership Representative - Asheville

Membership Representative - Asheville

Downtown Asheville - Asheville, NC 28801

Overview

Salary Range $12.96 Hourly Level Entry Position Type Part-time Hourly Job Shift Hours Vary Category Membership

Description

Now Hiring For Closing Shifts! Additional $1 Pay For Closers.

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region's health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state's largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Thus, we are "For All". Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values.

About The Role

We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. The Membership Representative is a very important, highly visible position providing exceptional customer service to our community. Membership Representatives are the first face greeting members arriving in our facilities and are the engagement specialists at the Y. In this role, you will create a welcoming atmosphere, drive sales, and connect members to YMCA programs like swim lessons, sports, childcare, and more.

Essential Functions

• Welcomes and greets all members and prospective members as they enter our facilities.
• Communicates the value and benefit of the YMCA as a non-profit in the community and the benefits of a YMCA Membership
• Regularly works within our Daxko Operations software to sell and update memberships and to register participants for programs (youth sports, swim lessons, etc.).
• Understands all program offerings, pricing, business policies, and procedures and is proficient in Daxko Operations.
• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Guides prospective members on highly engaged cause-driven tours, highlighting the community work of the Y and the value of a Y membership.
• Maintains a safe environment for members, guests, and staff by enforcing YMCA policies, rules, regulations, and procedures; addresses unsafe behaviors or conditions; follows established emergency and safety protocols.
• Attends all staff meetings and trainings, as required.
• Performs all other duties as assigned.

About You

Qualifications

• Must be at least 16 years old
• GED or High School Diploma Preferred
• Bilingual English-Spanish Preferred
• A working knowledge of computers or ability to learn within 90 days (MS Word, MS Excel, Daxko helpful)
• BLS Requirement Physically perform all CPR and First Aid skills and/or assist as needed in emergency situations
• Prefer a minimum of one year or more experience in work relating to customer service, either paid or volunteer.

Knowledge, Skills, and Abilities

• A high degree of human relations skills: Ability to effectively communicate and manage information to peers, staff, and volunteers

Physical Aspects of the Job

• Must be able to clearly see, hear, and speak.
• Must be able to bend, stand, stoop, and walk.
• Ability to constantly and quickly move to various locations in and around the entire facility
• Must be able to comprehend and communicate written and verbal instructions

Part-Time Benefits

• Free individual membership to all YMCA of WNC locations
• Discounted membership for household members
• Discounted program fees (swim lessons, youth sports, summer camp and more)
• Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for YMCA retirement plan
• Professional development opportunities through local and Y-USA trainings

The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.