Mac Support Technician - Onsite | Hartford, CT

Windows And Mac Support Technician

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

We are seeking a skilled and customer-focused Windows and Mac Support Technician to join our IT support team. In this role, you will serve as a frontline resource for employees experiencing technical issues, particularly related to password resets, software upgrade failures, broken devices, and operating directory (OD) problems. The ideal candidate will have experience supporting both Windows and macOS environments, with a commitment to timely, effective issue resolution and excellent customer service.

Key Responsibilities:

• Respond to and resolve incoming support tickets related to:
• Password resets for various platforms and systems
• Operating system upgrade failures (Windows and macOS)
• Hardware and peripheral issues including broken or unresponsive devices
• OD (Operating Directory) issues, including access, syncing, or authentication problems
• Provide Tier 1 and Tier 2 technical support via help desk software, email, phone, or in-person.
• Accurately document issues, resolutions, and follow-up steps in the ticketing system.
• Collaborate with senior IT staff on escalated or recurring issues.
• Configure, maintain, and troubleshoot Windows and Mac workstations and laptops.
• Support end-user software installations, updates, and license management.
• Assist with onboarding/offboarding tasks such as device setup and user account provisioning.
• Maintain and monitor inventory of IT equipment and supplies.
• Contribute to knowledge base articles and internal documentation for common support issues.

Qualifications:

• 2+ years of hands-on IT support experience, ideally in a mixed Windows/macOS environment.

• Strong understanding of:

• Windows 10/11 and macOS troubleshooting
• Active Directory and/or Azure AD
• Mobile Device Management (MDM) platforms like Jamf, Intune, or Kandji

• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow, Freshservice).

• Excellent problem-solving and communication skills.

• Ability to prioritize tasks and handle multiple tickets in a fast-paced environment.

• Customer-first attitude with strong interpersonal skills. Familiarity with Active Directory, Group Policy, and Windows imaging tools (e.g., SCCM, MDT).

• Perform software installations, upgrades, and patches on both Mac and Windows platforms.

• JAMF Certified (e.g., JAMF 200, 300, or higher).

Preferred Qualifications:

• Relevant certifications (e.g., CompTIA A+, Apple ACSP, Microsoft MCP)

• Experience with enterprise security tools, VPNs, and single sign-on (SSO) systems

• Knowledge of scripting or automation tools (PowerShell, Bash) is a plus

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $22.59 - $53.95. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.