Area Manager Utility Locator (Wisconsin/Minnesota)

STATUS: Full Time, Exempt (Salary) EmployeeRELEVANT WORK EXPERIENCE: Area supervisor and locate experience requiredReports to: VP of OperationsDirect Reports: Area SupervisorPosition Summary:As the Area Manager, you will be responsible for the coordination, management, and supervision of our locating technicians and supervisors operating within specific geographic areas. You will play a pivotal role in ensuring that all projects are completed accurately, on time, and in compliance with safety regulations and 811 law. This position requires a combination of leadership, technical expertise, customer relations, and excellent communication skills to drive excellence within the team.Key Responsibilities:Serve as a daily point of contact for employees, addressing operational issues, locates, and general concernsAct as liaison between Northern Lights, clients, and internal teams, ensuring timely and professional communicationOversee field operations across assigned geographic areas; overnight travel requiredManage field supervisors and support personnel-related issues in coordination with upper management and HRMonitor and manage tickets through the Northern Lights portal, ensuring efficient workflow and timely responsesRegularly review and approve timecards, monitor hours, and coordinate vacation schedulesAdjust service maps and locator working hours to meet departmental needs and manage ticket volumeOversee equipment calibration and maintain documentation; support field teams in troubleshooting difficult or complex locatesConduct monthly field and desktop audits to ensure procedural compliance and data accuracyPerform initial damage documentation and reporting; assist with root cause tracking as neededCoordinate and support client reporting requirements within internal systemsAssist with new locator training and ongoing field supportMaintain consistent communication via email and text; follow up on key issues promptlySupport company safety initiatives and reinforce a safety-focused cultureQualifications & Attributes:Strong attention to detail and a safety-first mindsetWillingness to travel frequently (75%+ as needed)Excellent troubleshooting and problem-solving skills, particularly in the utility locate industrySolid understanding of Northern Lights policies and field practicesDemonstrated ability to work collaboratively with teams and maintain a positive, solutions-focused mindsetStrong verbal and written communication skillsSelf-motivated with the ability to learn quickly and adapt to evolving technologiesProfessional character, integrity, and commitment to team successValid driver’s license and ability to obtain DOT physical certificationMust be able to pass a drug screenBe available to answer calls for emergencies, to include after-hours, ensuring continuous communication and support.Working Conditions:Dayshift work primarily, with occasional alternative shift work.Exposure to dust, dirt, foul odors, irritating noises, extreme weather conditions, and other safety hazards. Exposure to moving mechanical parts, equipment, fumes, airborne particles, high places, toxic chemicals, and electrical shock risk.Loud noise level environments.Employees are expected to have, utilize, maintain, and wear all Personal Protective Equipment (PPE) as required by Northern Lights Locating, the client and any other applicable regulatory agency or management directive.Ability to work in outdoor environments and perform field audits in various weather conditions. #J-18808-Ljbffr Northern Lights Locating & Inspections Inc