Service Advisor

Service AdvisorAccelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.We are currently seeking Service Advisor to join our Ed Morse team.ResponsibilitiesPrimary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehiclesThe goal is to provide customer satisfaction and maximize dealership sales of parts and serviceAdvisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, techniciansWork directly with management to handle customers with complaints that cannot be satisfied at the service writer levelAnswer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiryPromptly meet and greet service customers warmly and be the perfect hostListen to customer's reason(s) for bringing their vehicle to the service departmentOffer logical diagnostic services or repairs to satisfy customer's concernsProvide accurate estimates for all the services or repairs recommendedQualificationsCandidates must be well spoken, have excellent telephone skills.Be a positive associate who provides exceptional personalized service to our guests and community.Conduct all business with sincerity, honesty, and genuine concern for customers.Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.Maintain a customer satisfaction rating above zone average. Why Ed Morse? In addition to a rewarding career, Ed Morse offers our employees the following:Weekly PayUncapped earning potential! -Bonuses, Commissions, etc.401K with company matchCompetitive Health Benefits including: Medical, Dental, VisionSupplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term DisabilityEmployee Assistance ProgramQuarterly Wellness ProgramVacation PaySick PaySix Paid Holidays each calendar yearFantastic Employee Purchase Program - Discounts on vehicles, parts & serviceEmployee Referral Program - Get rewarded for working with friendsBecome involved in our community with Ed Morse CaresUnlimited career potential - opportunities in multiple states with over 30+ brandsOngoing Education - receive manufacturer and product knowledge training