Dispatcher

Job Description

Job Description

DispatcherCoordinate Transportation Operations. Support Drivers. Deliver Exceptional Service.Join the Team at zTrip

zTrip, one of North America's leading transportation providers, is looking for a dependable, detail-oriented, and customer-focused Dispatcher to join our operations team. In this key role, you'll coordinate daily transportation services, communicate with drivers, manage trip assignments, and help ensure passengers receive safe, reliable, and efficient service.

If you're a strong communicator who excels in a fast-paced environment and enjoys problem-solving, multitasking, and real-time coordination, this is an excellent opportunity to build a rewarding career in the transportation industry.

• Competitive pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401(k) with Company Match
• Career growth and advancement opportunities
• Stable, year-round employment
• Supportive and collaborative work environment

Schedule: Monday-Friday, 8:00 AM-5:00 PM

• Assign and coordinate trips to drivers to ensure efficient and timely service
• Monitor active trips and transportation operations in real time
• Communicate schedule updates, trip information, and service changes to drivers
• Ensure passengers are picked up and transported according to company standards
• Respond promptly to service interruptions and operational challenges
• Coordinate resources to maintain consistent service coverage
• Work closely with drivers and management to resolve transportation-related issues

• Serve as the primary communication link between drivers, passengers, and management
• Provide drivers with trip details, routing information, and operational assistance
• Address driver questions and support day-to-day operational needs
• Professionally handle customer inquiries and service requests
• Assist in resolving transportation concerns to ensure a positive customer experience
• Maintain a high level of customer service through clear communication and timely follow-up

• Maintain accurate dispatch records, trip details, and operational documentation
• Monitor daily service activity and operational performance
• Support reporting, data entry, and scheduling functions
• Assist management with daily operational objectives and service goals
• Identify opportunities to improve dispatch processes and service efficiency
• Ensure company procedures and dispatch protocols are followed consistently

• High School Diploma or GED required
• Previous experience in dispatching, transportation, logistics, scheduling, customer service, call center operations, or a related field preferred
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Ability to remain calm and make sound decisions under pressure
• Strong problem-solving skills and attention to detail
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience with dispatch software, GPS tracking systems, transportation management systems, or scheduling platforms is a plus
• Ability to manage multiple priorities while maintaining accuracy and professionalism

• Be part of one of North America's largest transportation networks
• Play a vital role in supporting drivers and delivering reliable transportation services
• Work in a fast-paced environment where every day is different
• Join a company committed to operational excellence and customer satisfaction
• Enjoy long-term career stability and opportunities for advancement
• Make a direct impact on transportation services in your community

If you're ready to put your communication, coordination, and problem-solving skills to work, apply today to become a Dispatcher with zTrip. Help connect drivers and passengers, support daily operations, and play an important role in delivering the dependable transportation services our customers rely on every day.