General Manager - Sports Club and Swim Lessons

Goldfish Swim School is a rapidly growing, award‑winning swim instruction franchise that offers a rewarding work environment and flexible scheduling for a General Manager position. Job Title General Manager Reports to Owner FLSA Status Exempt Summary Oversees the quality and success of Goldfish Swim School’s daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Duties and Responsibilities Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction. Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training. Provides sales and marketing training to all qualified sales staff. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained. Gains knowledge and experience in the school's technology and software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment. Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP. Maintains current certifications and stays up-to-date professionally on the aquatics and management field. Schedules staff and manages payroll. Fulfills other duties and responsibilities as assigned by the Employer. Requirements Ability to work with children. Excellent interpersonal communication and organizational skills. Must pass background examinations (included with training). Education and Experience High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent desirable. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor preferred. Three to five years management experience preferred. Certificates and Licenses Lifeguard certification required. CPR/AED certification required. First Aid certification required. Work Environment While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate. Benefits Leadership roles. Flexible hours. Great pay. Valuable work experience. Increased social opportunities. Future references/referrals. Additional Information Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location. #J-18808-Ljbffr Goldfish Swim School - New Rochelle