General Manager

Comfort Inn & Suites  has an immediate opening for a  Hotel General Manager  at 99 Miller Rd. 

Experience:

· Minimum of 2 year experience as a Hotel General Manager in similar type & size hotel preferred

· 2 years additional management experience (of which 1 year is in hotels)

· Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction

· Local market experience preferred

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Essential Job Duties

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

· Monitors compliance with labor standards and staffing guidelines by all departments

· Monitors compliance with annually established room rate plan

· Monitors operating expense tracking system for all departments

· Administers approved incentive programs

· Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals

· Audits departmental procedures and performance. Modifies procedures as needed.

· Monitors rooms inventory and merchandising procedures.

· Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment

· Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials

· Assures compliance with established Manager On Duty (M.O.D.) Program

· Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand and/or Ownership quality standards ensuring a favorable franchise inspection grade for the property

· Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office

· Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing

· Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards

· Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

· Attends Asset Management meetings

Guest Satisfaction/Public Relations:

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

· Evaluates all guest complaints and ensures corrective action is taken by department heads

· Monitors guest responses, responding as needed; executes action plan to correct issues

· Hosts social events/receptions as required by the Brand and/or Ownership

· Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

Human Resources:

Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals

· Interviews, selects, trains, and counsel’s associates

· Ensures that all new hires are given the proper onboarding experience

· Ensures that staff is properly trained by their managers

· Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines

· Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual

· Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)

· Ensures that performance evaluations are being issued as required by corporate

· Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives

· Ensures hotel is in compliance with all Ownership policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings

· Payroll processing and reconciliation

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

· Attends annually a minimum of one advanced management training seminar

· Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology

· Attends franchise & Ownership mandated training courses as required

Skills/Qualifications

Education:

· Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

· Must possess and maintain a motor vehicle operator's license in good standing

· Best Western General Manager certification preferred

Additional Skills :

· Ability to multi-task

· Ability to communicate effectively, both written and oral

· Bilingual (Spanish & English) preferred, depending on market

· Ability to work the shifts required for the position

· Ability to learn and adhere to Brand & Ownership standards

· Ability to take information from various sources and determine a responsible course of action

· Ability to understand interdepartmental relationships

· Ability to operate office equipment and industry specific software (Quickbooks, M3, ADP, and/or Paychex)

· Ability to remain calm during stressful situations

· Ability to motivate and lead a team

· Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports

· Ability to create a financial report annually

· Proficient in Microsoft Office

· Proficient in Google Apps for Work preferred

Physical Demands

· Walking and Standing: 60 -70>#/i###

· Sitting: up to 30-40>#/i###

· Bending, Stooping, Reaching: Occasionally

· Lifting, Push/Pull: 40 lbs infrequently

· Driving: Occasionally

· Traveling: Infrequently